Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA MCCARGAR

Orlando,FL

Summary

Accomplished Operations Manager with a proven track record, enhancing organizational productivity and customer satisfaction through expert project management and conflict resolution. Achieved consistent financial targets and improved team performance by over 20%, leveraging skills in quality assurance and employee training.

Overview

12
12
years of professional experience

Work History

Manager of Operations

YogaSix
05.2024 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Director of Operations

Yoga 4 Change
08.2020 - 11.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

Recruiting Manager

Mears Transportation
05.2018 - 06.2021
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
  • Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.

Travel Manager

World Class Vacations
02.2013 - 05.2018
  • Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
  • Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
  • Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
  • Enhanced travel experience for clients by researching and recommending unique destinations and activities.
  • Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
  • Trained junior staff members on best practices in customer service, leading to improved overall team performance.

Education

Bachelor Of Business - Business

Strayer University
Orlando, FL
12.2013

Skills

  • Customer service
  • Quality assurance
  • Goal setting
  • Problem-solving
  • Time management
  • Conflict resolution
  • Employee training
  • Project management

Timeline

Manager of Operations

YogaSix
05.2024 - Current

Director of Operations

Yoga 4 Change
08.2020 - 11.2022

Recruiting Manager

Mears Transportation
05.2018 - 06.2021

Travel Manager

World Class Vacations
02.2013 - 05.2018

Bachelor Of Business - Business

Strayer University

Similar Profiles

CREATE PROFILE
VICTORIA MCCARGAR