Respected, diligent, and hardworking transformational leader and Nurse Recruiter with 15 years of experience who specializes in patient care and satisfaction. Very team-focused and committed to making a major difference in the success of my unit, as well as my institution, by utilizing expertise in customer relationship management, HR proficiencies, strategic planning, and time management. In my previous roles as a Nurse Manager, I was able to improve patient satisfaction by 30% while maintaining the only adequately staffed unit out of a six-unit Medical-Surgical Pod.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Recruiter
Central Arkansas Veterans Hospital
03.2023 - Current
Facilitated candidate experience and engagement throughout onboarding as a liaison with clinical expertise.
Integrated evidence-based recruitment and retention preferences into delivery decisions, sharing knowledge with peers.
Developed strategic partnerships with internal and external stakeholders to enhance candidate pipeline.
Analyzed recruitment and retention data to inform nursing workforce strategies and initiatives for the facility.
Collaborated with Nurse Managers and Executive Leadership to create retention strategies promoting professional development and safety.
Led complex recruitment and retention efforts, adhering to established standards of practice for healthcare teams.
Aligned nursing workforce candidates with suitable positions using extensive knowledge of qualification standards.
Served as a role model in ethical decision-making, addressing issues impacting candidates and staff.
Attended career fairs, open houses, and other recruiting events as needed.
Conducted phone screens and in-person interviews with prospective nurses.
Facilitated communication between candidates and human resources staff.
Created job postings, advertisements, and other recruitment materials.
SWIMn Registered Nurse
Central Arkansas Veterans Hospital
08.2022 - 03.2023
Provided competent, evidence-based care to veteran patients throughout various departments in the VA system, from Critical Care to Hospice and Palliative Care.
Managed nursing care in the outpatient Chemo Infusion Center while administering and educating patients with Hematology/Oncology on chemotherapy medications.
Provided direct patient care and education on the following units: Medical Surgical Unit, Hospice and Palliative Care, CLC, MICU, and SICU.liative Care, CLC, MICU, and SICU
Precepted new nurses to the units by demonstrating the ICARE principles, integrating knowledge and skills, and assisting in goal-setting.
Actively contributed to the planning and administration of care for our veterans, while handling and resolving conflicts as they arise.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Documented patient progress notes accurately and efficiently in the electronic medical record system.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
3N Supervisor/ Nurse Manager – 3N Medical Surgical
St. Vincent Infirmary
Little Rock, USA
04.2020 - 08.2022
Led and oversaw a group of 40 registered nurses, patient care technicians, and unit coordinators on a medical-surgical unit of 40 patients.
6-week schedule preparation and maintenance for staff and travelers to the facility via the Care Value system.
Daily patient assignments to assure levelized acuity and care of patients.
Interview, hire, and train staff for the medical unit. Conduct 30- and 90-day evaluations, as well as ensure they are meeting performance goals.
Maintain any monthly training and education of staff. Achieved 100% of Charge Nurses' telemetry certification in the last 3 months.
Maintain and oversee infection control and prevention for central lines and Foley catheters to keep down utilization rates.
Developed and implemented plans to assure that patient satisfaction and quality care are always delivered.
Productivity and budget maintenance on a monthly basis to assure a productivity rate of 115%, while coordinating staffing and treatment of care.
Interview and hire International Nurses from the Philippines and Nigeria for Medical-Surgical, Critical Care, and Emergency Department areas.
Assisted in setting up, maintaining, and overseeing an adequately functioning Unit Council.
Assisted with story preparation for the Magnet recertification. I utilized my unit to conduct Kaizens to envision ideas for better patient care during this nursing shortage.
Perform educational check-offs and seminars for nurses yearly to educate on the decrease of CLABSIs, CAUTIs, and C. diff protocols.
Offered professional guidance and leadership to staff to assure that morale and the highest functioning of positions are achieved.
Daily multidisciplinary rounds with social work and physicians to assure safe, efficient, and timely discharge of patients on the unit.
I attended the 2021 Magnet Leadership Conference in Atlanta, GA.
Implemented strategies that improved operational efficiency and effectiveness by 30%.
Participated in strategic planning initiatives designed to improve overall operations.
Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
Monitored quality assurance activities for compliance with standards of care.
Participated in the recruitment, interviewing, selection, orientation of new employees.
Facilitated communication between physicians, nurses, support services personnel.
Promoted a positive work environment through effective communication with staff members.
Resolved conflicts between staff members in an efficient manner.
Registered Nurse/ Night Shift Charge – CCU
St. Vincent Infirmary
Little Rock, USA
09.2017 - 04.2020
Provided primary care to critically ill patients under the direction of a Patient Care Coordinator and the medical physicians, while working as a charge nurse supervising 11 nurses and a patient care tech.
I educated and worked one-on-one with Continuous Renal Replacement Therapy patients.
I worked as part of the Code team to answer Code Blues in all other units of the hospital.
Precepted travelers and new nurses are welcomed to the unit.
Nursing assignments and schedules for each shift.
Assure that patients are admitted and discharged properly out of the STAR system to assure proper billing for insurance.
Recognized and received St. Vincent’s 'Service Hero Award' for compassion.
Educated patients on end-of-life care and organ donation, with assistance from Arora.
Actively participated in quality improvement initiatives within the department.
Provided emotional support and comfort to families during difficult times.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Evaluated effectiveness of interventions through ongoing assessment of patient responses.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Provided and coordinated care to patients and families during their most trying time while working as a team leader to a group of 50 RNs, LPNs, chaplains, social workers, and CNAs in the inpatient unit.
It began with 2 nurses and 20 patients in the home care setting. Within a year, the office grew to over 80 patients, and the Little Rock Homecare office was number one in Central Arkansas out of five hospice offices.
Billing audits and budget for both the inpatient and homecare offices.
Taught IV and drug therapy education for the staff.
Maintained scheduling and staffing, patient assignments, and hiring and terminating of all staff.
Maintained performance standards for all staff to assure that goals were met, including, but not limited to, attendance and patient satisfaction.
End-of-Life / Palliative Care education for staff, patients, families, and facilities. In-patient and home care.
Coordinated precepting and employee training for all new hires and promotions.
Coordinated care and maintained contract information with all Central Arkansas nursing homes and assisted living facilities.
Educational sessions and in-services at local facilities on hospice, end of life, and stages of grief for staff members.
Conducted family meetings and evaluations on patients for hospice services.
Monitored patients to assure continuity of need for hospice care and quality of care given.
Registered Nurse – Case Manager
Gentiva Hospice
Little Rock
11.2012 - 10.2014
Provided care for home and facility hospice patients while monitoring their decline and multiple changes.
Lead the team of a social worker, chaplain, and certified nursing assistant responsible for the patients' care and safety.
Provided end-of-life and palliative care for home and nursing home patients throughout Little Rock, North Little Rock, Conway, Benton, Bryant, and Hot Springs.
Interdisciplinary group preparation: Core member – oversee the entire plan of care to coordinate with the physicians, families, and patients' needs.
Patient Education – End of Life, Medication, Stages of Grief.
Taught Dementia Training for Families.
Admitting and discharging hospice patients based on CMS guidelines.
Participated in team meetings to discuss treatment options for complex cases.
Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
Developed relationships with patients to ensure they received the highest quality of care
Registered Nurse – Charge Nurse/Assistant to Patient Care Coordinator
Hospice Home Care
Little Rock, USA
06.2011 - 01.2013
Provided care to patients and families during their most trying time while working as a Charge Nurse to an LPN and a CNA.
Taught End-of-Life/Palliative Care Sessions.
Taught IV and drug therapy education for the staff.
Charge Nurse, Scheduling and Staffing, Assignments, and Assistant to Patient Care Coordinator.
Assisted with billing audits.
Admitting and discharging hospice patients based on CMS guidelines.
Conducted family meetings and evaluations on patients for hospice services.
Scheduling and staffing, / Patient assignments.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Developed educational materials for use in teaching sessions with patients or their families.
Participated in multidisciplinary team meetings to discuss patient care plans.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Provided ongoing education opportunities for staff regarding changes in policies and procedures.
Participated in strategic planning initiatives designed to improve overall operations.
Addressed disciplinary issues among staff in accordance with organizational policy.
Registered Nurse - 9A Cardiac / Critical Care
Baptist Health Medical Center
Little Rock, USA
12.2010 - 05.2011
Provided safe and efficient care as an advocate for a group of patients while overseeing a team of an LPN and a CNA.
Worked and floated between Telemetry, Critical Care, and Med-Surgical Units.
In-Patient Palliative/End-of-Life Care.
Peritoneal dialysis care.
Titrate and monitor cardiac drips.
LVAD patient care and education.
Congestive heart failure care, maintenance, and education for patients and families.
Post-surgical pacemaker care and education.
EKG reading, telemetry education, and maintenance.
Wound care – maintenance, assessment, and wound vac.
Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
Assisted physicians during examinations or surgical procedures.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Licensed Practical Nurse - 9A Cardiac / Critical Care
Baptist Health Medical Center
Little Rock, USA
12.2008 - 12.2010
Provided effective patient care and safety under supervision of a RN.
Maintained inventory records for supplies used by the Telemetry Unit.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Used sterile techniques to prepare patients for procedures.
Evaluated effectiveness of interventions implemented based on patient responses or feedback from family members.
Ensured that all medications were administered accurately and on time as prescribed by the physician.
Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
Provided direct physical and emotional support to patients and their families.
Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
Maintained accurate medical records of each patient's health condition.
Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
Implemented evidence-based practices while caring for Telemetry patients.
Utilized advanced technologies such as telemetry monitoring systems for optimal patient safety.
Utilized appropriate equipment such as monitors, pumps, and filters during treatment sessions. - Peritoneal Dialysis
Education
Religious Arts - BA
Full Counsel Bible College
12.2021
Nursing - BSN
Chamberlain School of Nursing
02.2021
Registered Nursing -
Baptist Health School of Nursing
Little Rock, AR
12.2010
Licensed Practical Nursing -
Baptist Health School of Nursing
Little Rock, AR
12.2008
Nursing - MSN, MBA
Grand Canyon University
Skills
Candidate sourcing
Interviewing techniques
Onboarding processes
Data analysis
Retention strategies
Stakeholder engagement
Team collaboration
Conflict resolution
Project management
Communication skills
Nursing
Public speaking
Self-motivated work ethic
Recruitment
Annual evaluations
Administrative support
Candidate vetting
Candidate screening
Excel spreadsheets
Team motivation
Candidate and client relations
Certification
CPR/BLS
Coronary Care / Telemetry
Dementia / Memory Care
ACLS
References
TarKeisher Lambert-Jones, LPC, Mental Health Counselor, (501)944-2047
Associate Director for Education and Evaluation at Central Arkansas Veterans Healthcare SystemAssociate Director for Education and Evaluation at Central Arkansas Veterans Healthcare System