Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Victoria McCown

Boulder,Colorado

Summary

Emotionally intelligent professional with expertise in team leadership and client relations. Proven ability to manage high-pressure situations while aligning individual needs with organizational objectives. Utilizes psychology-informed strategies for effective communication and conflict resolution. Experienced in handling sensitive information, training teams, and building client trust.

Overview

3
3
years of professional experience

Work History

Manager

Free People
Boulder, Colorado
11.2022 - 05.2025
  • Supervised and supported a team of 10+ employees, enhancing communication and performance.
  • Managed high-stress customer interactions with empathy, ensuring brand integrity and satisfaction.
  • Tailored learning methods to diverse personality types and styles.
  • Analyzed team dynamics to optimize workflow and improve interpersonal effectiveness.
  • Handled sensitive situations with emotional support whilst maintaining professionalism.
  • Developed performance plans boosting motivation.
  • Fostered a psychologically safe workplace through inclusion, trust, and open communication.

Finance Assistant

Hyundai Boulder
Boulder, Colorado
05.2022 - 11.2022
  • De-escalated emotionally charged situations with patience, active listening, and adaptive communication tailored to diverse cultural and emotional needs.
  • Handled sensitive financial discussions while maintaining professionalism, confidentiality, and client trust.
  • Collaborated across departments and applied systems thinking to resolve complex account issues and improve service strategies.
  • Balanced organizational policy with individual needs, exercising discretion, ethical judgment, and identifying behavioral patterns to anticipate client concerns.

Education

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
07-2025

Skills

  • Complex problem-solving
  • Interpersonal development
  • Client relationship management
  • Policy development
  • Staff training
  • Conflict resolution
  • Team collaboration
  • Leadership

Affiliations

  • Early childhood caregiver (behavioral guidance, routine management)
  • Foster volunteer, Boulder Humane Society (animal care, emotional regulation)
  • Hiking and spending time in nature (mindfulness, stress reduction, ecological awareness)

Accomplishments

  • Advanced to keyholding manager within one year, supervising a 10+ person team.
  • Provided care for foster animals with behavioral and medical needs through Boulder Humane Society.
  • Supported toddlers’ emotional and behavioral growth through structured routines and responsive caregiving.
  • Maintained professionalism under pressure, applying psychological principles (e.g., positive reinforcement, de-escalation) across customer service, childcare, and management roles.
  • Balanced full-time management, part-time childcare, and academic studies, demonstrating adaptability and strong time management.

References

References available upon request.

Timeline

Manager

Free People
11.2022 - 05.2025

Finance Assistant

Hyundai Boulder
05.2022 - 11.2022

Bachelor of Arts - Psychology

University of Colorado At Boulder

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