Victoria McDougall
Norwalk,CA
Overview
15
15
years of professional experience
Work History
HR Coordinator
Parent Engagement Institute
10.2023 - 06.2024
- Organized and maintained employee records and personnel files
- Scheduled meetings, conducted interviews, and coordinated new employee orientation
- Verified references and performed background checks on applicants
- Developed and implemented the grievance process
- Assisted Management with administrative and clerical duties
- Administered Benefit Packages
- Assisted with payroll
Home Shopping Department Manager
Von’s / Albertson’s
07.2015 - 11.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated tasks to staff, setting priorities and goals
- Resolved customer inquiries and complaints requiring management-level escalation
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Supplied leadership, insight and mentoring to newly hired employees to provide knowledge of procedures and protocols
- Finalized paperwork promptly for customers' orders
Property Manager
Capital Realty Advisors
03.2009 - 05.2023
- Handled residential complaints and hastened maintenance requests
- Collected monthly assessments, rental fees, deposits, and payments
- Met with prospective tenants to show the property and assess applications or sign leases
- Completed lease applications and verifications, notifying prospects of results
- Coordinated with maintenance and contractors to promote prompt turnovers after move-outs
- Developed and kept strong working relationships with owners and tenants to minimize disputes for both parties
- Inspected properties regularly to identify inadequacies and schedule repairs
Education
Human Resource Manager -
UCLA EXTENSION
07.2025
Associate of Arts - undefined
Cerritos Community College
07.2022
Skills
- Critical Thinking
- Problem-solver
- Technically Adept
- Proficient in Microsoft Office
- Resilient
- Multi-Tasker
- Database Management
- Integrity
- Conflict Resolution
- Communication
- Delegation
- Attention to Detail
- Work Ethic
- Data Analytics
- Team Player
Certificate
- Blueprint for Workplace Success II, South Bay Workplace Investment Board, 01/01/24
- GAIN Job Readiness Program, Los Angeles County Office of Education, 01/01/24
Timeline
HR Coordinator
Parent Engagement Institute
10.2023 - 06.2024
Home Shopping Department Manager
Von’s / Albertson’s
07.2015 - 11.2023
Property Manager
Capital Realty Advisors
03.2009 - 05.2023
Associate of Arts - undefined
Cerritos Community College
Human Resource Manager -
UCLA EXTENSION