Victoria McLaughlin
Stoughton,MA
Summary
Dynamic and results-driven professional with a proven track record at Dunkin' Donuts, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and resolving conflicts effectively. Strong organizational skills combined with critical thinking enable swift problem resolution and a commitment to maintaining high standards in fast-paced environments. I took two semester's in Human Service's I want to work with people. I have personal experience dealing with physical and mental disabilities.
Overview
19
19
years of professional experience
Work History
B.J's Omni Position
B.Js Wharehouse
04.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Fiesta Mexicana Restaurant
05.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Warehouse Worker
Amazon
09.2016 - 04.2017
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Consistently lifted materials weighing as much as Number pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular maintenance.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Supported customer satisfaction efforts through prompt resolution of delivery issues
Manger
Dunkin' Donuts
08.2013 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Industrial Cleaner
S.E.T.I
08.2012 - 08.2013
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
- Implemented effective time management strategies to complete assigned tasks efficiently and accurately.
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
- Contributed to environmental sustainability efforts through responsible disposal of hazardous waste materials.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Freight Team Associate
Home Depot
01.2009 - 09.2010
- Lifted and moved items weighing Number pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Scanned items on arrival and departure to create accurate tracking records.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Used pallets, straps and load bars to secure freight for transport.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
- Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
- Maximized space utilization by optimizing warehouse layout design and organization strategies.
- Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
Shift Supervisor
Dunkin Dounts
04.2006 - 06.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
Human Services - One Year
Bristol Community College
Fall River, MAHigh School Diploma - Metal Fabarcation And Welding
Diman Reginal
Fall River, MA05.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Decision-making
- Organization and time management
- Critical thinking
Timeline
B.J's Omni Position
B.Js Wharehouse
04.2024 - Current
Server
Fiesta Mexicana Restaurant
05.2017 - 03.2020
Warehouse Worker
Amazon
09.2016 - 04.2017
Manger
Dunkin' Donuts
08.2013 - 12.2014
Industrial Cleaner
S.E.T.I
08.2012 - 08.2013
Freight Team Associate
Home Depot
01.2009 - 09.2010
Shift Supervisor
Dunkin Dounts
04.2006 - 06.2010
Human Services - One Year
Bristol Community College
High School Diploma - Metal Fabarcation And Welding
Diman Reginal
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