Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Rivera Olvera

Wenatchee

Summary

Dynamic bilingual medical receptionist with proven expertise at Confluence Health in enhancing patient satisfaction through efficient front desk operations and compassionate customer service. Skilled in insurance verification and adept at building strong patient relationships, I excel in fast-paced environments, ensuring accurate records management and compliance with HIPAA regulations. CPR certified and committed to quality care.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Bilingual Medical Receptionist

Confluence Health
10.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Supported office staff and operational requirements with administrative tasks.
  • Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
  • Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
  • Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
  • Required to maintain active Basic Life Support (CPR) certification.
  • Other duties as assigned.

Housekeeping Cleaner

Prestige Senior Living at Colonia Vista
01.2021 - 07.2021
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier/Sales Associate/Bakery Assistant

Walmart
10.2017 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Welcomed customers and helped determine their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Washed dishes and sanitized prep area at end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Restocked and organized merchandise in front lanes.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Operated commercial kitchen equipment and tools.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Stocked, tagged and displayed merchandise as required.
  • Engaged with customers to build rapport and loyalty.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Cashier

Tony's Burgers
01.2010 - 06.2017
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma

Los Angeles High
Los Angeles, CA
12-1996

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Medical billing
  • Electronic medical records
  • Workflow optimization
  • Referral verification
  • Paperwork coordination
  • Medical office administration
  • Documentation
  • Mail management
  • Medical office procedures
  • Proficient in Microsoft, Excel,Teams
  • Typing 25-30 wpm
  • Co-payment collection
  • Patient callbacks
  • Insurance verifications
  • Petty cash management
  • Customer service
  • Problem-solving
  • Computer proficiency
  • Cash handling
  • Collaboration and teamwork
  • Critical thinking
  • Organization and time management
  • Data entry
  • Adaptable and flexible
  • Administrative support
  • Documentation and recordkeeping
  • Payment scheduling and collection
  • Patient billing
  • Patient referral
  • Relationship building
  • Clerical support
  • Basic life support for health care providers (BLS)
  • CPR certified
  • Epic systems
  • BLS certified

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Bilingual Medical Receptionist

Confluence Health
10.2022 - Current

Housekeeping Cleaner

Prestige Senior Living at Colonia Vista
01.2021 - 07.2021

Cashier/Sales Associate/Bakery Assistant

Walmart
10.2017 - 04.2020

Cashier

Tony's Burgers
01.2010 - 06.2017

High School Diploma

Los Angeles High

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