Victoria McMillan
Oakland,CA
Overview
2
2
years of professional experience
Work History
Domestic Violence/ Anger Management Facilitator
Saving Our Sons And Daughters
12.2022 - Current
- Managed group advocacy services for clients and community members to increase knowledge about domestic violence through use of supportive psycho-education in group-based modality.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Administered assessments to identify clients' needs and establish treatment plans.
- Educated clients and families on mental health, wellness and recovery topics.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Office Management
Saving Our Sons And Daughters
12.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered phone calls and answered questions from potential, current, and past clients.
- Scheduled and confirmed appointments and meetings for program directors and clients.
Communications Operator
Kaiser Permanente
01.2022 - Current
- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
Administrative Assistant
LAZ
02.2021 - 01.2022
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Associate of Science - Liberal Arts And Human Development
Contra Costa College
San Pablo, California12.2023
Skills
- Emotionally Intelligent
- Culturally Competent
- Digital Proficiency
References
1. John Sanford
jsanford141@cc.edu
(925)484-5235
Director of Saving Our Sons and Daughters, Head of Administration of Justice - Contra Costa College
2. Jermaine Moore
jermaine.moore@kp.org
(510)853-3707
Manager of Volunteer and Support Services, Kaiser Permanente
3. LaShrea Alexander
lashrea.a.alexander@kp.org
Union Representative, Kaiser Permanente
Timeline
Domestic Violence/ Anger Management Facilitator
Saving Our Sons And Daughters
12.2022 - Current
Office Management
Saving Our Sons And Daughters
12.2022 - Current
Communications Operator
Kaiser Permanente
01.2022 - Current
Administrative Assistant
LAZ
02.2021 - 01.2022
Associate of Science - Liberal Arts And Human Development
Contra Costa College
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