Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Victoria McMullen

Victoria McMullen

Summary

Hardworking, goal-oriented and reliable individual focused on going above and beyond to support the team and serve. Trained in PR, sales and offering top-notch marketing abilities. Motivated to continue to learn and grow as a philanthropic aficionado. Proficient written and oral communication with expertise in time-management and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Consultant

New York Life
04.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.

Advocate Member Service Representative

Businessolver
09.2022 - 03.2023
  • Utilized computer systems to research and record account information
  • Documented and classified member issues to implement proper service and solutions
  • Placed outbound calls to existing members, offering additional consultation regarding insurance and Annual Enrollment
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Engaged with customers to understand needs, resolve issues and answer product questions.

Sales Manager & Account Executive

Julia Valler, Inc.
10.2021 - 06.2022
  • Implemented strategies to meet sales and service goals for long-term lines and
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Experience short-term promotional products
  • Created detailed business plans to facilitate achievement of goals and quotas
  • Increased profitability within accounts by cross-selling additional available products
  • Developed client partnerships, liaising between agency and client decision-makers to foster coordination and support
  • Worked across several CRM platforms to produce and execute event planning and staffing for high-end clientele
  • Answered phone calls and emails in an exceedingly proficient manner over 3 time zones.

Assistant Property Manager

Trinity Property Consultants
01.2021 - 10.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Traveled to additional properties nationally and locally to help the office team increase pre-lease sales
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Leasing and Marketing Manager

Trinity Property Consultants
09.2019 - 01.2021
  • Showed property with planned appointments and unscheduled visits to help close vacancies
  • Handled resident issues quickly to help maintain occupancy and avoid rent payment issues
  • Verified lease agreement information to prevent errors and future complications with tenants
  • Helped management interview and screen potential new hires to check skills and fit with team-oriented environment
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Prepared reports for supervisors covering property activities and rent collections
  • Planned and directed social activities to engage residents and increase overall satisfaction
  • Worked with leasing agents to market vacancies and keep occupancy rates high.

Education

High School Diploma -

Ballard High School
Huxley, IA

Meeting And Event Planning

Iowa State University
Ames, IA

Real Estate License -

Kaplan College

Life & Health Insurance License - Insurance

XCEL Solutions
St Louis, MO

Skills

  • Customer Liaison
  • Community Networking
  • Sales Funnel Development
  • Industry Trends
  • Customer Relationship Management
  • Volunteer Coordination
  • Corporate Fundraising Programs
  • Community Relationship Building
  • Program Planning
  • CRM Software
  • Vendor Relationship Management
  • Google 360 and Salesforce software

Affiliations

  • JDRF (Juvenile Diabetes Research Foundation) Advocate
  • Member of the Little Black Book: Women in Business Chapter

References

AnnElise Walsh
Executive Director, Nebraska Iowa Chapter at JDRF
Email: awalsh@jdrf.org
Mobile: 319.213.8751


Jennifer Hallihan Howieson

Mobile: 515.360.4379

Email: jenn.howieson@gmail.com


Alyssa Christos
National Student Marketing Coordinator at Trinity Property Consultants

Email: alyssachristos@gmail.com

Mobile: 815.531.2990

Timeline

Sales Consultant

New York Life
04.2023 - Current

Advocate Member Service Representative

Businessolver
09.2022 - 03.2023

Sales Manager & Account Executive

Julia Valler, Inc.
10.2021 - 06.2022

Assistant Property Manager

Trinity Property Consultants
01.2021 - 10.2021

Leasing and Marketing Manager

Trinity Property Consultants
09.2019 - 01.2021

High School Diploma -

Ballard High School

Meeting And Event Planning

Iowa State University

Real Estate License -

Kaplan College

Life & Health Insurance License - Insurance

XCEL Solutions

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Victoria McMullen