Victoria McQuillin
Clinton,IA
Summary
Energetic and customer-driven professional with over 6 years of experience creating standout guest experiences and lasting connections. Skilled in communication, problem-solving, and teamwork to enhance customer experience and support business success in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Server
Fox River Brewing
Oshkosh, Wisconsin
09.2025 - 07.2026
- - Supported high-volume daily customers with attentive service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- - Explained beer styles, seasonal releases, and menu pairings to guests.
Hostess
Pedal Haus Brewery
Tempe, AZ
06.2024 - 06.2025
- Maintained waitlists and communicated estimated wait times to enhance guest experience.
- Monitored dining room flow and adjusted seating to optimize server sections and reduce guest wait times.
Server
Beckets
Oshkosh, WI
03.2020 - 05.2024
- Managed multiple tables efficiently in a fast-paced environment while maintaining high service standards.
- Upsold menu items and daily specials, contributing to increased check averages and overall sales.
- Used empathy and humor to build rapport with guests, delivering friendly, attentive service that ensured a memorable experience.
Hostess Manager
Beckets
Oshkosh, WI
03.2020 - 05.2024
- Trained and coached new hosts on guest service standards, seating procedures, and reservation systems.
- Conducted end-of-shift server checkouts, ensuring accurate cash handling, tip reporting, and completion of side duties.
- Worked closely with managers and service staff to coordinate front-of-house operations and support overall business objectives.
Hostess
Beckets
Oshkosh, WI
03.2020 - 05.2024
- Greeted every guest with a warm and professional welcome, setting the tone for a positive dining experience.
- Supported servers by assisting with food drops and checking tables for additional guest needs.
- Assisted in resetting tables and restocking service stations to keep operations efficient.
Education
Association of Arts - Business
Fox Valley Technical Collage
Apletion, WI05-2028
Highschool Diploma -
West High School
Oshkosh, WI03-2023
Skills
- Teamwork and Collaboration
- Upselling Techniques
- Interpersonal Skills
- Problem Solving
- Leadership
- Customer Service
- Emotional Intelligence
- Relationship Building
- Adaptability and Flexibility
- Organizational Skills
Timeline
Server
Fox River Brewing
09.2025 - 07.2026
Hostess
Pedal Haus Brewery
06.2024 - 06.2025
Server
Beckets
03.2020 - 05.2024
Hostess Manager
Beckets
03.2020 - 05.2024
Hostess
Beckets
03.2020 - 05.2024
Association of Arts - Business
Fox Valley Technical Collage
Highschool Diploma -
West High School