Victoria Mcrae
Washington,DC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Customer Service Writer
Vector Fleet Management
10.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Developed and updated databases to handle customer data.
- Logged work orders and change orders into Faster and Microsoft Excel database to track job status.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided daily job status reports to promote quick and accurate service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Assistant Training Manager
DTLR
10.2006 - Current
- Delivered new employee onboarding and training sessions via DTLR software.
- Managed new employee orientation training process for more than five employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated and prioritized required training courses for Sales Associate & Full-time employees.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
Office Manager's Assistant
Transdev
06.2019 - 10.2023
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Human Resources Assistant
DriveTime Used Cars
08.2015 - 06.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed and maintained HR policies and procedures.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
Education
MBA - Human Resources Management
Strayer University
Washington, DC06.2016
Bachelor of Science - Business Administration And Management
Bowie State University
Bowie, MD05.2012
Skills
- Clear Oral/Written Communication
- Organizational Skills
- Human Resources
- Excellent Multi-Tasking Ability
- Office Administration
- Mail Handling
- Clerical Support
- Customer Service
- Billing
- Data Entry
- New Hire Training
- File Management
Timeline
Customer Service Writer
Vector Fleet Management
10.2023 - Current
Office Manager's Assistant
Transdev
06.2019 - 10.2023
Human Resources Assistant
DriveTime Used Cars
08.2015 - 06.2019
Assistant Training Manager
DTLR
10.2006 - Current
MBA - Human Resources Management
Strayer University
Bachelor of Science - Business Administration And Management
Bowie State University
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