Victoria McRae
Washington,DC
Summary
High performing customer service associate with expertise in HR: compensation and benefits, recruiting, and office management. Strong leader, detail-oriented, and a dedicated team player. I have demonstrated success with providing 17 years of customer service, while obtaining excellent academic results. Proficient in Microsoft Office and data entry, I am highly efficient and well established in a fast-paced administrative office environment. I am a DC resident of 34 years of residential occupancy.
Overview
17
17
years of professional experience
Work History
Service Writer
Vector Fleet Management
10.2023 - Current
- Supported Sworn and civilian personnel upon automotive, safety repairs and vehicle availablity.
- Achieved results by reporting Work Activity and Work Aged job status reports per day to promote quick and accurate automotive service activity.
- Responded to customer calls and emails to answer questions about products and services
- Resolved issues by coordinating with Metropolitan Police Department Fleet Division.
- Entered work orders and change orders into Vector Fleet database to track job status.
- Orchestrated efficient service schedules to meet need of 120+ customers per month in fast-pace fleet service environment.
- Consulted with customers to assess service requirements and produce accurate orders
Sales Associate
DTLR
10.2006 - Current
- Provided positive first impressions, building rapport and lasting relationships to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by advertising via social media of weekly sale promotions, new releases, pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Assist with onboarding store level training and development.
- Assisted with monitoring, identifying, and completion of loss products through accurate and regular merchandise inventory counts.
- Achieved results through dedication by providing over 10 years of Customer Service Awarded Recipient
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites
Office Assistant/Service Writer
Transdev
06.2019 - 10.2023
- Supported Sworn and civilian personnel upon automotive, safety repairs and vehicle availablity.
- Delivered clerical support by handling range of routine and special requirements and tasks such as filing, copying, and distributing mail.
- Communicated strong verbal/written communication to relay vehicle and equipment needs to Transdev shop personnel.
- Entered work orders and change orders into TFMIS database to track job status.
- Provided excellent customer care by responding to requests, assisting with dispatching vehicle tow request.
- Achievement: Provided Work Activity and Work Aged job status reports 20% of 100+ vehicles to promote quick and accurate service.
Operation Specialist
DriveTime Used Cars
08.2015 - 06.2019
- Assisted management team with coordinating daily and monthly meetings.
- Achieved results by reducing Perfected Title Report with 90% of post vehicle registration completion.
- Coordinated up-to-date information on DMV and out-of-state laws and licensing requirements to complete accurate and efficient reviews.
- Gathered, researched, organized and input information into digital database for Perfected Title Sale audits.
- Operated specialized machinery and photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
Education
Master of Science - Human Resources Management
Strayer University
Suitland, MD10.2013
Bachelor of Science - Business Administration Management
Bowie State University
Bowie, MD05.2012
Skills
- Excellent Interpersonal, Strong Oral, & Written Communication
- 17 years of Customer service skills
- Recordkeeping and Data Entry strengths
- Analytical and Critical Thinking
- Practical Problem-Solving, Complaint Handing
- Microsoft Office, Microsoft Outlook, & Microsoft Excel
- Administrative Support
- Client Relations
- Office Administration
- Active Listening
- Document Control (coordinate, research, gather information)
- Prioritization
- Schedule Coordination
- Office Equipment Proficiency
- Clerical Support
Accomplishments
- Achieve 25% of job status reports by completing daily and monthly reports with accuracy and efficiency.
- Awarded for 10 years of customer service at DTLR.
- Perfected Title Report with 90% of post vehicle purchase tags and title registration processing
Timeline
Service Writer
Vector Fleet Management
10.2023 - Current
Office Assistant/Service Writer
Transdev
06.2019 - 10.2023
Operation Specialist
DriveTime Used Cars
08.2015 - 06.2019
Sales Associate
DTLR
10.2006 - Current
Master of Science - Human Resources Management
Strayer University
Bachelor of Science - Business Administration Management
Bowie State University
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