Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Melendez

Winter Springs,FL

Summary

Effective leader, problem-solver, dedicated, and highly committed, with a hardworking mentality to maintain the quality of services and products. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Chipotle
04.2024 - Current
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Participate in inventory management and ordering supplies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assist in managing the daily operations of the restaurant.
  • Train and develop 10+ team members in various stations.
  • Assisting with resumes and the interview process for new employees.
  • Maintain food safety and cleanliness standards.
  • Support the management team in achieving operational goals.
  • Handle customer inquiries and resolve issues effectively.
  • Participate in inventory management and ordering supplies.
  • Maintained health and food safety policies.

Deli Associate

Adams Fairacre Farms
06.2023 - 10.2023
  • Provided a friendly and welcoming atmosphere for all customers.
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Consistently move, adjust, and position items weighing up to 25 pounds.
  • Safely operate deli slicers and other necessary equipment to run the department.
  • Effectively communicate with others and work in a productive/fast-paced environment.
  • Occasionally ascend/descend a step stool, stepladder, and/or ladder..
  • Use the compactor and cardboard crusher for disposing of garbage and cardboard.


Team Member

Luca Pizza Cafe
04.2023 - 06.2023
  • Taking 75+ customer orders in person, on the phone, and online
  • Providing exceptional customer service.
  • Kitchen sanitation and safety
  • Preparing pizzas and other dishes based on customers' preferences.
  • Plating or packaging pizza accordingly
  • Prepared pizza sauces and dough
  • Kitchen Equipment Operation
  • Kitchen management
  • Inventory management

Retail Sales Associate

Big Lots
04.2023 - 05.2023
  • Performed general store operational duties, including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.
  • Greeted and assisted 100+ customers as needed to maintain the highest level of customer service.
  • Maintained and operated point-of-sale systems efficiently and accurately.
  • Driven customer loyalty program participation, including sign-ups and rewards processing at check-out
  • Participated in furniture department operations, including carry-outs and display assembly as needed.
  • Maintained the appearance of the store’s interior and exterior to company standards, including light maintenance duties and cleaning.
  • Performed daily front-end maintenance, including check stand cleanliness, replenishment of merchandise and supplies, and floor safety
  • Performed other tasks as assigned by Store Leadership, such as cart retrieval, shrink control, and safety-related tasks.
  • Answered questions about store policies and addressed customer concerns.

Crew Member

Cookout
01.2022 - 03.2023
  • Collaborated with team members to complete 100+ daily orders
  • Stocked shelves to organize aisles in the assigned department.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assist in training new crew members as needed.
  • Kept the kitchen up to code for health and safety inspections.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Packaged, arranged, and labeled ingredient stock, stored at established temperatures.
  • Prepared food items according to recipe to drive quality and consistency.

Education

High School Diploma -

Newburg Free Academy
Newburgh, NY
06-2022

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Performance evaluation
  • Inventory management
  • Customer service
  • Team building
  • Staff supervision
  • Schedule oversight
  • Workload management
  • Microsoft Office expertise
  • Financial reporting
  • Problem-solving
  • Policy enforcement
  • Employee engagement
  • Sales growth
  • Retail operations

Timeline

Assistant Manager

Chipotle
04.2024 - Current

Deli Associate

Adams Fairacre Farms
06.2023 - 10.2023

Team Member

Luca Pizza Cafe
04.2023 - 06.2023

Retail Sales Associate

Big Lots
04.2023 - 05.2023

Crew Member

Cookout
01.2022 - 03.2023

High School Diploma -

Newburg Free Academy

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