Victoria Mendoza
Belleville,NJ
Summary
Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Noches De Colombia
10.2023 - 08.2024
- Boosted customer satisfaction by ensuring adequate staffing during busy periods.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Waitress Supervisor
Noches De Colombia
Hackensack, NJ
10.2023 - 08.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Costumer Service
Rumba Cubana Restaurant
North Bergen, NJ
12.2022 - 03.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Operation Manager
CVS Healthcare
Hoboken, NJ
11.2024 - Current
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
Sales Associate
Nike
Paramus, NJ
04.2023 - 08.2023
Education
Liceo Avancemos
Colombia 08.2021
Skills
I am kind, empathetic, patient, respectful, confident, skilled, confidentI know how to get along with people I have physical resistance and good memory I'm very good in Customer service, communication, teamwork, multitasking capacity, attention to detail and management of situations under pressure
Certification
- Accounting
- Systems
- Professional cosmetologist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operation Manager
CVS Healthcare
11.2024 - Current
Bartender
Noches De Colombia
10.2023 - 08.2024
Waitress Supervisor
Noches De Colombia
10.2023 - 08.2024
Sales Associate
Nike
04.2023 - 08.2023
Costumer Service
Rumba Cubana Restaurant
12.2022 - 03.2023
Liceo Avancemos