VICTORIA MENDOZA
DALLAS,US
Summary
Health Science student with four years of leadership experience as a Shift Supervisor at Starbucks. Skilled in cash and inventory management, with a proven ability to foster team collaboration. Seeking to apply communication and organizational skills in a healthcare environment while advancing medical education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Scribe
Chronic Pain Relief
Dallas, TX
06.2025 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Shift Supervisor
Starbucks
Dallas, TX
02.2021 - Current
- Oversee daily operations and enhance team efficiency, ensuring smooth shift transitions.
- Deliver exceptional customer service, increasing customer satisfaction in a busy setting.
- Train and mentor new staff, fostering a collaborative and supportive work environment.
- Manage cash handling and inventory, optimizing resource allocation and minimizing discrepancies.
- Fostered a positive team environment, enhancing morale and collaboration among staff for improved service delivery.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability.
- Analyzed customer feedback to refine service protocols, leading to noticeable improvements in customer satisfaction ratings.
- Implemented a new training module for employees, accelerating onboarding and enhancing team performance.
- Coordinated shift schedules effectively, optimizing labor costs while maintaining excellent service standards.
- Led daily operations to enhance team efficiency, ensuring seamless shift transitions and improved service delivery.
Education
Bachelor of Science - Kinesiology
University of North Texas
Dallas, TXA.S. - Health Science
Dallas College - DCCCD
Dallas, TX05.2025
Skills
- Microsoft Office Suite
- Collaboration and teamwork
- Effective communication
- Medical expertise
- Customer service excellence
- Leadership skills
- Time management strategies
- Cash and inventory management
Certification
- CPR Certification - Certification Provider
- Medical Billing and Coding Certification - Certification Provider
Languages
Spanish
Native or Bilingual
Timeline
Medical Scribe
Chronic Pain Relief
06.2025 - Current
Shift Supervisor
Starbucks
02.2021 - Current
A.S. - Health Science
Dallas College - DCCCD
Bachelor of Science - Kinesiology
University of North Texas