Victoria Merkel
Portage,IN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Laundry Attendant
Hilton Garden Inn
03.2023 - Current
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Front Desk Receptionist
Hampton Inn Suites
07.2022 - 02.2023
Front Desk Receptionist
Hampton Inn Suites
09.2020 - 07.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Server
Waffle House
01.2021 - 06.2022
Server
Bob Evans Restaurant
06.2016 - 03.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Business Administration
Ball State University
Muncie, IN12-2024
High School Diploma -
Chesterton High School
Chesterton05-2019
Skills
- Customer Relations
- Computer Proficiency
- Client Relations
- Product Knowledge
- Administrative Support
- Recordkeeping strengths
- Customer Service
- Time Management
- Verbal and written communication
Timeline
Laundry Attendant
Hilton Garden Inn
03.2023 - Current
Front Desk Receptionist
Hampton Inn Suites
07.2022 - 02.2023
Server
Waffle House
01.2021 - 06.2022
Front Desk Receptionist
Hampton Inn Suites
09.2020 - 07.2022
Server
Bob Evans Restaurant
06.2016 - 03.2020
Bachelor of Science - Business Administration
Ball State University
High School Diploma -
Chesterton High School
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