Victoria Mesa

Office Manager

Clovis Autopro INC.

10.2022 - Current

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Created, maintained and updated filing systems for paper and electronic documents.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Developed detailed plans based on broad guidance and direction.
Defined clear targets and objectives and communicated to other team members.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Conducted research to assist with routine tasks and special projects.
Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.