Victoria Messina
NORTHMYRTLEBEACH,SC
Summary
Customer Service Professional experienced in task management and delivering exceptional service. Achieved high standards through effective multitasking and time management skills. Focused on creating positive and memorable experiences for every customer.
Overview
9
9
years of professional experience
Work History
Intern
Putnam Custom Auto
Carmel, NY
09.2023 - 07.2026
- Collaborated with the owner to gain hands-on experience in painting, tinting, body work, and mechanics.
- Supported custom auto fabrication tasks in the shop environment.
- Supported custom auto fabrication tasks in a shop environment.
- Organized and cleaned work areas to ensure a safe and efficient environment, and maintained repair bay readiness.
Office Assistant and Fleet Manager
Northern Westchester Irrigation
Mahopac, NY
06.2020 - 07.2026
- Scheduled appointments and answered customer questions to facilitate effective communication.
- Maintained vehicle service records to ensure timely inspections and maintenance.
- Collaborated with mechanics to identify repair needs and implement solutions for timely repairs.
Counter and delivery
Papa John's Pizza
Patterson, NY
05.2019 - 05.2021
- Deliver customer orders promptly enhancing customer satisfaction.
- Fulfilled in-store duties, including food preparation, answering phones, taking orders, and processing cash and card purchases, ensuring smooth operations.
- Trained new hires on company policies and procedures., fostering a productive team environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Introduced ideas and solutions that improved team collaboration and service quality.
- Completed daily operational tasks to ensure smooth business functions. accurately and efficiently.
- Prioritized and organized tasks to meet service goals and enhance customer experience.
- Identified the needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Recreation Aide
Putnam Recreation Programs
Mahopac, NY
11.2017 - 03.2019
- Coordinated inclusive recreation activities to enhance engagement and social interaction for individuals with disabilities.
- Supervised participants during sports, games, and group activities.
- Oversaw participant engagement during sports, games, and group activities.
- Prepared recreation spaces, supplies, and equipment for daily programs.
Education
Regents Diploma - Business Distinction
Carmel High School
Carmel, NYSkills
- Preventive Maintenance
- Diagnostic Tools
- Fluid Checks
- Engine diagnostics
- Vehicle diagnostics
- Mechanical Aptitude
- Shop safety
- Communication
- Customer Interaction
- Friendliness
ACTIVITIES
- Karate
- Earned a first-degree black belt. Mentored and taught new techniques to younger students.
- Supervised and led classes.
- Tuned Society Crew Member
- Network with like-minded car enthusiasts.
- Held to car club standards such as being respectful and kind both on and off the road.
- Help with charity events - setting up booths and answering questions
Timeline
Intern
Putnam Custom Auto
09.2023 - 07.2026
Office Assistant and Fleet Manager
Northern Westchester Irrigation
06.2020 - 07.2026
Counter and delivery
Papa John's Pizza
05.2019 - 05.2021
Recreation Aide
Putnam Recreation Programs
11.2017 - 03.2019
Regents Diploma - Business Distinction
Carmel High School