VICTORIA MEZA
Summary
Results-oriented Salon Manager/Stylist adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Floyd's 99 Barbershop
04.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Stylist
Floyd's 99 Barbershop
02.2022 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Updated customer service standards to increase number of return customers and overall company profits
Manager
Supercuts
04.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Stylist
Drybar
04.2018 - 01.2019
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
Education
High school Diploma -
Lighthouse Christian Academy
Santa Monica, CaliforniaTechnical Diploma - Cosmetology
Toni And Guy Hairdressing Academy
Santa Monica, California08.2017
Skills
- Trending Hairstyles
- Safe Equipment Handling
- Inventory Management
- Decision-Making Skill
- Recruitment and Hiring
- Employee Development
- Employee Retention
- Problem-Solving Skills
- Time Management
- Staff Collaboration
- Communication Skills
Timeline
Assistant Manager
Floyd's 99 Barbershop
04.2022 - 09.2022
Stylist
Floyd's 99 Barbershop
02.2022 - Current
Manager
Supercuts
04.2019 - 04.2021
Stylist
Drybar
04.2018 - 01.2019
High school Diploma -
Lighthouse Christian Academy
Technical Diploma - Cosmetology
Toni And Guy Hairdressing Academy
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