Victoria Micalizzi

• Primary Consultant in gathering business requirements and implementing various Yardi modules such as Accounts Payable, Accounts Receivable, Residential, Co-op/Condo, Commercial and Maintenance/Facility Manager.
• Lead Business Analyst responsible for gathering requirements in developing and implementing strategic solutions and enhancements to ensure client satisfaction with executive dashboards using Power BI or Tableau as the front-end tool and data sets from multiple systems such as Yardi, Salesforce, MS Excel, Avid Exchange, etc.
• Performed project management tasks such as defining project scope, tracking of all project tasks, assignment of project tasks. holding weekly status meetings to update the project team and client to ensure that project targets were met.

• Facilitated workshops for gathering and documenting current state process while working with the business to identify pain points and process improvement opportunities.
• Responsible for defining and documenting future state process by proactively proposing solutions to business problems and broken/inefficient processes.
• Performed project management tasks such as defining project scope, tracking of all project related tasks, assigning project tasks to appropriate person(s), holding weekly status meetings to update the project team and client on project progress.

• Managed a team of Business Analysts who worked with the business to identify opportunities to leverage technology to support growth objectives across Cushman & Wakefield.
• Built and maintained customer relationships with clients, vendors, project stakeholders, the development team and the business.
• Severed as the key liaison to both the business and technical teams (IT organization) and assisted with creating sound solutions to meet client-specific needs alleviating their biggest pain points.
• Managed all technical projects that came across the Yardi Center of Excellence for C&W's global occupier clients as well as other service lines. Projects included but were not limited to new system implementations, onboarding of new clients, obtaining requirements for financial and other types of reporting, creating needed custom reports, interfacing with other client systems, etc.

• Provided expertise on the functions of systems developed and supported by IT.
• Managed business units throughout the requirements gathering process into development and through testing and deployment of solutions into the live business environment.
• Maintained and nurtured vendor and business unit technical relationships to ensure optimal solutions.
• Reviewed and validated solution designs and implementation plans with both business users and technical teams.
• Assisted with training on new procedures and software as required, ensuring that documentation existed to adequately address the needs of the users who interacted with the delivered solutions.
• Mentored less experienced business analysts and provided the definition of Cushman & Wakefield's BA practice.
• Performed one-off or special assignment requests as they related to systems that are used internally by the business and or in conjunction with client systems.

• Managed daily, weekly, and monthly functions of a property management database including but not limited to; monthly billing, issuing monthly financial statements, database security, creating customized and ad hoc reports, special projects, system test plans and testing as well as installing system upgrades.
• Responsible for all data conversion as it related to obtaining management of new properties from mapping chart of accounts to downloading tenant data into Yardi as well as tying out all financial reporting.
• Primary internal consultant responsible for documenting and evaluating current internal real estate process and procedures and making suggestions and implementing them to ensure more effective and efficient operations.
• Lead Project Manager for implementation of Avaya phone system, Yardi Check Scan, Bank Conversion from BONY to Citibank, Setup of Rent Payment portal, and all other special projects.
• Further responsible for creating and supervising training classes on the property management system as well as other MS Office Applications.

Lead Project Admin / Manager for implementation of a new benefits administration system for eighty thousand union members. Primary responsibilities included, creating project plans for sub-projects, producing meeting agendas, taking meeting minutes, communicating with the benefits administration company on a daily basis, and communicating and coordinating with the multiple parties involved in the project to ensure that all tasks were on schedule and running smoothly.

Lead Business Process Analyst responsible for gathering all business requirements needed in building and testing custom Mobile/Wireless applications. Also responsible for researching emerging trends in the mobile industry.

Performed detailed business analysis, outlining problems, opportunities, and solutions for various clients thought the real estate consulting practice. Assisted with Budgeting and forecasting, Financial Modelling, Performing of Variance Analysis as well as Planning and monitoring of all consulting projects.