Victoria Miles
Washington
Summary
Compassionate and results-driven Housing Case Manager and Victim Advocate with over 5 years of experience supporting at-risk populations in Washington, DC. Dedicated to providing trauma-informed, culturally competent services in housing stabilization, crisis intervention, and client empowerment. Seeking a dynamic role where I can advance housing justice and contribute to systemic change through advocacy, resource navigation, and client-centered care.
Overview
6
6
years of professional experience
Work History
Housing Case Manager / Youth & Family Advocate
East River Family Strengthening Collaborative
Washington, DC
02.2022 - Current
- - Provided intensive case management to over 45 families annually, connecting them with transitional housing, permanent supportive housing (PSH), and emergency shelter resources.
- - Assisted domestic violence survivors with safety planning and relocation into confidential safe house placements.
- - Conducted intake assessments and created individualized service plans, tracking progress using HMIS. - Collaborated with DHS, DC Housing Authority, CFSA, and nonprofit partners to secure wraparound services.
- - Facilitated life skills workshops and empowerment sessions for young adults ages 18-24 facing housing instability.
- - Advocated for clients in court settings, housing hearings, and benefit appeals. - Maintained 95% retention in housing for clients after 6 months of placement.
Residential Support Advocate
Safe Harbor DC
06.2020 - 01.2022
- - Supported residents in a secure shelter setting, offering emotional support, de-escalation, and daily living assistance.
- - Coordinated intake and exit services, safety planning, and transportation to legal/medical appointments.
- - Delivered trauma-informed care practices and built trusting relationships with survivors of intimate partner violence.
- - Partnered with legal aid and social workers to ensure timely access to protective orders, benefits, and housing programs.
- - Facilitated weekly group support circles focused on self-care, resilience, and rebuilding autonomy.
- (Confidential Domestic Violence Shelter)
Education
High school Diploma - undefined
Bachelor Degree - Psychology and Human services
Skills
- Trauma-Informed Care
- - Housing First & Rapid Rehousing
- - Client Assessment & Case Planning
- - Domestic Violence & Crisis Response
- - Public Benefits & Community Resources
- - Confidential Documentation & HMIS
- - Cultural Sensitivity & Empowerment
- - Interagency Collaboration
- - Motivational Interviewing
- - Advocacy & Policy Navigation (DC Services)
Timeline
Housing Case Manager / Youth & Family Advocate
East River Family Strengthening Collaborative
02.2022 - Current
Residential Support Advocate
Safe Harbor DC
06.2020 - 01.2022