Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Victoria Miller

Ellabell,GA

Summary

Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Outgoing Head server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Welder with experience in SWAGA welding. Well-versed in standard procedures, policies and regulations with attention to detail. Flexible with focus and commitment to safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Insulator with training and experience handling thermal insulation projects in commercial and industrial environments. Worked with team tradesmen and organized smooth construction operations. Created and upheld schedule for long-term projects. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Welding position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Resourceful insulation worker with proven expertise in insulating floors, walls and ceilings. Skilled in using fiberglass, cellulose and foam with strong knowledge of building codes and safety regulations. Meticulous candidate qualified to install insulation on floors, ceilings and walls. Skilled in using hand and power tools to cut, fit and secure insulation materials. Strong hand-eye coordination and manual dexterity with stamina to lift heavy materials and tools. Collaborative with strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Installer position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Head Server

Johnny's Grill
03.2023 - Current
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained staff members on use of POS system.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Kennel Technician

Godley Station Animal Hospital
01.2021 - 01.2022
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
  • Led basic obedience training with dogs to promote positive, healthy behaviors.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Educated visitors and staff on proper animal care and handling.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Assisted with development of animal behavior modification plans.

Installer

Valley Insulation
02.2020 - 11.2021
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Assisted with system design and layout to optimize installations and continuous performance.
  • Fixed broken systems with [Type] tools and educated customers on proper use to prevent future mishaps.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.

Welder

Owens Welding And Fabrication
07.2019 - 03.2020
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Prepared welding equipment to perform advanced welding work.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Developed welding processes to improve coherence, accuracy and precision of welds.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Welded metal components in vertical, overhead and flat positions.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Welded various connections with high-quality final results.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Inspected welds for accuracy and conformance to specifications.
  • Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
  • Selected and operated shielded metal arc and gas metal arc welding equipment.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Evaluated and tested various soldering materials for accuracy.

Education

High School Diploma -

Bryan County High School
Pembroke, GA
05.2019

Welding Certificate - Welding Engineering

Savannah Technical College
Savannah, GA
05.2019

Skills

  • Food and Beverage Pairings
  • Safe Food Handling
  • Menu Knowledge
  • Banquet Coordination
  • Cash Handling
  • Positive and Friendly Attitude
  • Staff Training
  • Willingness to Learn
  • Dining Area Maintenance
  • Attention to Detail
  • Full Service Dining
  • Table Bussing
  • Team Supervision
  • Tabs and Food Running
  • Conflict and Complaint Resolution
  • Cash Drawer Reconciliation
  • Food Spoilage Prevention
  • Bar Terminology
  • Guest Satisfaction
  • Resourceful and Reliable
  • Compliance Training
  • Verbal and Written Communication
  • Leadership
  • Dish Preparation
  • POS Systems Operations
  • Responsible and Trustworthy
  • Seating Assignment Preparation
  • Dining Oversight
  • Schedule Management
  • Order Accuracy
  • Critical Thinking
  • Suggestive Selling
  • Bus Tables
  • Kitchen Staff Coordination
  • Server Support
  • Organization and Efficiency
  • To-Go Order Preparation
  • Billing and Payment Processing
  • Staff Supervision
  • Menu Presentation
  • Price Memorization
  • Multitasking Skills
  • Server Systems
  • Courteous Phone Demeanor
  • Food Preparation and Safety
  • Daily Specials Memorization
  • Server Improvements
  • Dining Customer Service
  • Alcohol Serving
  • Alcoholic Beverage Sales
  • Item Promotion
  • Food Safety Management
  • Warm and Friendly
  • Standards Compliance
  • Guest Relations Management
  • Heavy Lifting
  • Table Setting Arrangements
  • Conflict Resolution
  • Complaint Resolution
  • Front of House Display Creation
  • Check Payment Processing
  • Food Inspection
  • Tableside Service
  • Quality Control
  • Upselling Products
  • Upselling Techniques
  • Credit and Cash Transactions
  • Server Consolidation

Additional Information

I am very dependable, willing to learn and want to build a career. I am a Team player and always try my best to give 110% in all that I do. I love learning new duties, trades and anything that will make me more successful in life.

Timeline

Head Server

Johnny's Grill
03.2023 - Current

Kennel Technician

Godley Station Animal Hospital
01.2021 - 01.2022

Installer

Valley Insulation
02.2020 - 11.2021

Welder

Owens Welding And Fabrication
07.2019 - 03.2020

High School Diploma -

Bryan County High School

Welding Certificate - Welding Engineering

Savannah Technical College
Victoria Miller