Victoria Miller
Lenhartsville,PA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nationally Certified Pharmacy Technician
Giant Food Stores
01.2021 - Current
- Collaborated with healthcare providers to resolve prescription issues, improving patient care outcomes.
- Implemented workflow improvements that increased efficiency in prescription processing by streamlining task assignments.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Busser
Hennigans Restaurant & Bar
08.2016 - 08.2017
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Donegal High School
Mount Joy, PA06.2017
Skills
Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Advanced math skills
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Confidentiality and HIPAA
- Relationship building
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Nationally Certified Pharmacy Technician
Giant Food Stores
01.2021 - Current
Busser
Hennigans Restaurant & Bar
08.2016 - 08.2017
High School Diploma -
Donegal High School