Victoria Mix
DECATUR,GA
Summary
Dynamic IT Technical Support Specialist with a proven track record at Dish Network, excelling in customer service and technical support. Skilled in software installation and problem-solving, I significantly enhanced customer satisfaction by swiftly resolving complex issues. Expert in database administration and active listening, I consistently exceeded targets, demonstrating a strong ability to manage high call volumes and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
IT Technical Support Specialist
VVM VIRTUAL STAFFING SOLUTIONS LLC
02.2022 - Current
- Diagnosed Software technical problems, saving time and resources by providing effective solutions quickly.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Hardware.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Managed high levels of call flow and responded to technical support needs.
Call Center Representative
Dish Network
03.2018 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
Leasing Specialist
Southwood Realty
07.2014 - 02.2018
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 400 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Developed marketing materials such as brochures, flyers, and online listings to attract potential renters.
- Collected, completed, and processed lease applications.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Education
BBA - Business Administration And Management
Georgia State University
Atlanta, GA05.2014
Skills
- Software Installation
- Database Administration
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Technical Support
- Live chat support
- Leasing reports
- Fair housing policies
- Lease Renewals
- Property Inspections
- Telephone and email etiquette
- Email Communication
- Rent collection
- Training and mentoring
- Property Management
- Application processing
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementFlexible work hoursWork from home optionPersonal development programsCompany CultureTimeline
IT Technical Support Specialist
VVM VIRTUAL STAFFING SOLUTIONS LLC
02.2022 - Current
Call Center Representative
Dish Network
03.2018 - 01.2022
Leasing Specialist
Southwood Realty
07.2014 - 02.2018
BBA - Business Administration And Management
Georgia State University
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