Victoria Moïse
Lawrenceville,GA
Summary
Dependable and courteous individual with experience in hospitality. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere and productivity of previous workplaces. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Majestic healing center
Lawrenceville , GA
2024.04 - Current
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Tracked all purchases made by customers using POS systems in order to create detailed reports.
Server Trainer
Jewlz
Lawrenceville , GA
2022.07 - Current
- Maintained knowledge of over 300 menu items, garnishes, ingredients and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Lead Food Server
Red Robin
Lawrenceville , GA
2022.02 - 2022.06
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Guest Service Representative
Mall of Georgia (seasonal)
Buford , GA
2021.11 - 2022.02
- Supervised and coordinated the daily operations of the mall, including sales, customer service, security, and maintenance staff.
- Memorized mall map to effectively guide shoppers to desired stores.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified opportunities for cross-selling additional products and services.
Waitress/Hostess
Escovitchez upscale Jamaican restaurant
Snellville , GA
2020.10 - 2022.01
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
Test Technician
ProLogistix
Buford , GA
2020.08 - 2020.10
- Performed detailed troubleshooting and analysis of complex electronic systems using computer software.
- Created reports documenting all test results, including defect descriptions and corrective action taken.
- Worked closely with Quality Assurance personnel to ensure that all products met applicable standards prior to release from factory floor.
Sales Associate
Walmart
Snellville , GA
2020.05 - 2020.08
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Organized backroom areas to maintain a clean and organized work environment.
Education
Some College (No Degree) - Business
South Georgia State College
Douglas, GASkills
- Cashiering
- Serving Experience
- Food Safety
- Upselling
- Retail Sales
- Integrity/ honesty
- Front Desk Management
- Strong Organization
- Phone etiquette
- Team building
- Problem-Solving
- Billing and Invoicing
- Emergency Procedures
- Time management
- Multitasking
- Professional Appearance
Timeline
Front Desk Receptionist
Majestic healing center
2024.04 - Current
Server Trainer
Jewlz
2022.07 - Current
Lead Food Server
Red Robin
2022.02 - 2022.06
Guest Service Representative
Mall of Georgia (seasonal)
2021.11 - 2022.02
Waitress/Hostess
Escovitchez upscale Jamaican restaurant
2020.10 - 2022.01
Test Technician
ProLogistix
2020.08 - 2020.10
Sales Associate
Walmart
2020.05 - 2020.08
Some College (No Degree) - Business
South Georgia State College
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