Victoria Moises
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
18
18
years of professional experience
Work History
Case Manager
Interfaith Shelter Network
12.2021 - 12.2023
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Employment Training Advisor
Public Consulting Group
06.2021 - 12.2021
- Worked with participants to develop Welfare-to-Work plans such as determining and assigning work activities, educational and training programs
- Assess participants for potential barriers that my provide a challenge to meeting their goals and activities while in the program
- Evaluated participants skills, experience and goals to determine best plan for achieving self-sufficiency
- Conducted monthly contact with participants to manage their progress or changes
- Documented assessments for services and support, as well as appointments and other activities provided to participants.
Case Manager
South Bay Community Services
04.2021 - 06.2021
- Provided investigative support to locate the family/relatives of youth in joining family/legal guardians
- Provided case management, crisis intervention services to aid youth in reunifying with family and/or guardians
- Worked with youth on a timeline to find family/guardian/relatives to reunify
- Contacted / engage with family members/guardians
- Used public records, court databases and website searches to help locate family members
- Gathered names, phone numbers, and background information on relatives
- Kept appropriate log and submit required paperwork in a timely manner
- Conducted investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings
- Examined various records and documents in order to ascertain relevant information.
Program Assistant
Imperial Valley LGBT Resource Center
02.2021 - 04.2021
- Participated in mental health support groups
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Participated in community outreach events to promote mental health awareness and covid-19 vaccine information
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Immigration Case Manager
Catholic Charities
01.2016 - 01.2018
- Provided one-one and group screenings/consultations to determine eligibility for immigrations benefits to the community
- Followed up with each client throughout the processing of their application
- Created and maintained case files for each application prepared
- Participated in community workshops, presentations and events providing information regarding immigration benefits.
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Case Manager
Chicano Federation of San Diego County
01.2016 - 01.2018
- Managed a case load of 22 child care providers and 90+ families, ensuring accurate and legible records
- Conducted regular visits to child care sites to ensure program regulations were being followed
- Updated cases on a regular basis with most current information in accordance to state and federal program regulations
- Developed and implemented educational presentations for providers, parents and the community.
Administrative Assistant
Camsal Enterprises
01.2013 - 01.2015
- Maintained and created records of sales, accounts payable/receivable, customer information and purchase orders
- Serve as customer support for local and international clients
- Maintained professional relationships with suppliers and freight companies in business with.
Case Manager
Chicano Federation Of San Diego Count-City Heights Child Development Center
01.2006 - 01.2009
- Conducted eligibility intakes for child development program
- Ensured families met programs requirements
- Provided community referrals to participating families
- Conducted enrollment process to early childhood education program for qualifying families
- Provided tours and information of the center
- Assisted with program reports and assessments
- Conducted other administrative duties such as phone calls, emails, copies, mail.
Education
Bachelor's - Business
University of Phoenix
San Diego, CA01.2014
High School Diploma -
Chula Vista High School
Chula Vista, CA01.2004
Skills
- Case Management
- Decision-Making
- Social Work
- Client Advocacy
- Community Outreach
- MS Office
- Service planning
- Case Documentation
- Community Resources
- Emotional awareness
- Customer Service
- Cultural Awareness
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Interfaith Shelter Network
12.2021 - 12.2023
Employment Training Advisor
Public Consulting Group
06.2021 - 12.2021
Case Manager
South Bay Community Services
04.2021 - 06.2021
Program Assistant
Imperial Valley LGBT Resource Center
02.2021 - 04.2021
Immigration Case Manager
Catholic Charities
01.2016 - 01.2018
Case Manager
Chicano Federation of San Diego County
01.2016 - 01.2018
Administrative Assistant
Camsal Enterprises
01.2013 - 01.2015
Case Manager
Chicano Federation Of San Diego Count-City Heights Child Development Center
01.2006 - 01.2009
Bachelor's - Business
University of Phoenix
High School Diploma -
Chula Vista High School
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