Victoria O’Keefe
Acworth,GA
Summary
Creative and detail-oriented professional with experience in custom design, client consultation, and managing daily operations in the floral industry. Skilled in creating unique, high-quality floral arrangements and providing exceptional customer service. Currently pursuing a career in landscape design, with a focus on applying design principles to outdoor spaces. Actively studying AutoCAD and SketchUp to develop technical skills for landscape design projects. Eager to combine creativity, design expertise, and newly acquired technical skills in a landscape design role.
Overview
6
6
years of professional experience
Work History
Assistant Manager and Wedding Specialist
Brenda’s House of Flowers
Woodstock, GA
09.2021 - 05.2024
- Designed and created custom floral arrangements tailored to client specifications for various occasions, ensuring high-quality, unique designs.
- Led wedding floral consultations, providing personalized design plans to enhance the client's wedding theme and style.
- Managed the company's social media accounts, creating engaging content, and promoting floral arrangements to increase visibility and sales.
- Coordinated and managed the setup of wedding florals at venues, ensuring timely delivery and perfect presentation.
- Collaborated with the management team to oversee daily shop operations, ensuring a smooth workflow, and high customer satisfaction.
- Managed inventory management, ensuring the shop was stocked with a variety of fresh flowers and supplies.
- Trained and supervised junior staff to maintain quality standards and excellent customer service.
- Handled customer orders, inquiries, and complaints in person and over the phone, providing exceptional service, and resolving issues efficiently.
Front Desk Agent
Omni Hotel Battery Atlanta
Vinings, GA
03.2021 - 09.2021
- Greeted and welcomed guests with exceptional hospitality, ensuring a positive first impression, and a seamless check-in experience.
- Managed guest check-ins and check-outs, ensuring accuracy in billing and reservation details.
- Provided personalized recommendations for local attractions, dining, and activities, enhancing the guest experience.
- Handled guest inquiries, concerns, and complaints professionally, striving for quick and effective resolution to ensure customer satisfaction.
- Processed payments and managed cash handling, maintaining accuracy and security in all transactions.
- Maintained detailed guest records and updated reservation systems, ensuring accuracy and confidentiality.
- Ensured the hotel lobby and front desk area were clean, organized, and welcoming at all times.
Floral Coordinator
A Delicate Petal by Melissa
Marietta, GA
04.2019 - 03.2021
- Designed and created custom floral arrangements tailored to client specifications for various occasions, ensuring high-quality, unique designs.
- Led wedding floral consultations, providing personalized design plans to enhance the client's wedding theme and style.
- Assisted with the setup of wedding florals at venues, ensuring timely delivery and perfect presentation.
- Processed customer orders in person and over the phone, providing exceptional service.
- Assisted with inventory management, ensuring the shop was stocked with a variety of fresh flowers and supplies.
Administrative Assistant
BlueSky Exhibits
03.2018 - 04.2019
- Oversaw the receptionist area, including greeting visitors and responding to in-person and telephone requests for information.
- Managed office inventory orders and maintained sufficient supplies for daily operations.
- Maintained a tidy and hygienic workspace, and attended to aesthetics to ensure a welcoming environment for clients and colleagues.
Education
Associate Degree - General Business
DeVry University
08.2020
AutoCAD Certification
Udemy
OnlineSketchUp Certification
Udemy
OnlineSkills
- AutoCAD design
- 3D modeling
- Client consultation
- Inventory management
- Training and supervision
- Effective communication
- Floral design
- Social media management
Affiliations
- Interior design and landscaping for friends and family
- Painting, Drawing
- Soccer, Dance, Singing
References
References available upon request.
Timeline
Assistant Manager and Wedding Specialist
Brenda’s House of Flowers
09.2021 - 05.2024
Front Desk Agent
Omni Hotel Battery Atlanta
03.2021 - 09.2021
Floral Coordinator
A Delicate Petal by Melissa
04.2019 - 03.2021
Administrative Assistant
BlueSky Exhibits
03.2018 - 04.2019
Associate Degree - General Business
DeVry University
AutoCAD Certification
Udemy
SketchUp Certification
Udemy
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