Victoria Monges
Hartsdale,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Medical Education Coordinator
St. John's Riverside Hospital
05.2017 - Current
- Assist in management of residency training program, medical student rotations, pharmacy students, observers and shadows, and medical education department
- Prepare resident schedules, student rotation schedules and medical education events
- Know standards and requirements of all accrediting organizations, compile and submit reports to ACGME, AOA, ACP, ABIM and other professional organizations as required, manage and coordinate site visits by academic affiliates and/or accrediting agencies, maintain web based ACGME/AOA accreditation surveys for GME
- Assist in the management the Internal Medicine Residency's budget, including oversight of trainee travel and education allocations
- Process invoices for Internal Medicine Residency expenses, participate in all Internal Medicine Residency budgeting meetings, with preparation of documentation as needed
- Schedule all required trainee courses (such as BLS, ACLS, infection control), coordinate in-service exams
- Maintain and monitor records of resident and student attendance for all required educational activities, including conferences, simulation lab, tumor board, morning report, and other didactic experiences, maintain schedules and evaluations in the designated electronic database (New Innovations), prepare program surveys and other evaluations
- Ensure trainee compliance with all policies and procedures, including monitoring of work hours and maintenance of related documentation
- Assists the Program Director with GME Recruitment, communicate with candidates and provide information, regarding the application process, assist with the screening and evaluation of all residency applications and identify those which are appropriate for interview, notify applicants of decisions to interview and coordinate interview schedule with DME/DIO, Program Director faculty, residents and all other applicable institutional and regulatory administrative offices, maintain proficiency with Electronic Residency Application Service (ERAS) to manage applications and compile data
- Serve as program liaison and communicate with all applicable offices, including off-campus and affiliate entities
- Coordinate resident and student community volunteer and outreach events
- Coordinate resident wellness events
- Provide administrative support to the IM Residency Program Director, EM Residency Program Director and to the DIO.
- Established strong relationships with external partners to secure resources for clinical rotations and externships.
- Optimized student performance by providing guidance on academic progress and career planning.
- Implemented continuous improvement strategies based on feedback from students, faculty members, and other stakeholders involved in medical education programs.
- Facilitated communication between students, faculty members, administrators, and external partners to ensure seamless coordination of educational activities.
- Ensured the timely delivery of course materials and resources by coordinating with internal departments such as library services and IT support.
- Developed comprehensive orientation programs that familiarized incoming students with institutional policies, expectations, available resources and services.
- Coordinated accreditation processes for improved program recognition and compliance with regulatory standards.
- Ensured timely submission of required documentation related to accreditation reviews or audits conducted by relevant regulatory bodies or organizations in the medical education field.
- Promoted a positive learning environment through effective conflict resolution among students or between students/faculty members when necessary.
Stand in Emergency Coordinator
St. John's Riverside Hospital
09.2017 - 02.2018
- Implement required modules of New Innovations residency management software
- Provide administrative oversight for residency program including handling inquiries, correspondence, training verification request
- Maintain residency program files in accordance with record retention schedules as well as necessary house staff hospital policies.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Patient Coordinator/Office Assistant
St. John's Riverside Medical Group
05.2012 - 05.2017
- Manage schedule in fast-paced medical office for multiple doctors
- Greet patients and set positive tone/atmosphere
- Verify insurance and collect co-pays
- Communicate patient questions/concerns to physicians and respond to patients
- Ensure all medication renewal is completed properly
- Coordinate physician coverage for weekends, holidays, and vacations
- Generate insurance referral using new ICD10 codes and assist MDs with proper citation
- Collect all necessary patient documents for billing department
- Verify No Fault insurance and Workers Compensation insurance
- Obtain prior authorization for testing such as MRI, CT scan and follow up treatments, as well as necessary medications.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Education
Associate of Science - Marketing
Westchester Community College
Valhalla, NY05.2023
Certificate - Medical Billing
Manhattan Institute
New York, NY07.2014
High School Diploma -
John F. Kennedy Catholic High School
Somers, NY06.2001
Skills
- Bilingual (Spanish)
- Multitasking
- Time management skills
- Proficient in Microsoft Word, Excel, Power Point, Outlook Express, Meditech, EHI, LSS, Medgen, Evalue, New Innovations, Pharm Academic, CORE elms, ERAS, GMEC and PEC committee member
- Full understanding of HIPAA rules and regulations and ICD10 /CPT codes
- FERPA compliant
- Accreditation Compliance
- Multicultural Sensitivity
- Inventory Coordination
- Administration and management
Accomplishments
St. John's Riverside Hospital EM Residency Program Coordinator of the Year 2023
Languages
Spanish
Native or Bilingual
Timeline
Stand in Emergency Coordinator
St. John's Riverside Hospital
09.2017 - 02.2018
Senior Medical Education Coordinator
St. John's Riverside Hospital
05.2017 - Current
Patient Coordinator/Office Assistant
St. John's Riverside Medical Group
05.2012 - 05.2017
Associate of Science - Marketing
Westchester Community College
Certificate - Medical Billing
Manhattan Institute
High School Diploma -
John F. Kennedy Catholic High School
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