Victoria Monroe
Washington,PA
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Best Western Garden Inn
08.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping and Laundry Attendant
Best Western Garden Inn
03.2022 - 05.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Education
No Degree - Cosmetology
Pittsburgh Beauty Academy of Charleroi
Charleroi06.1990
High School Diploma -
Bentworth Senior High School
Bentleyville, PA06.1989
Timeline
Front Desk Agent
Best Western Garden Inn
08.2023 - 04.2024
Housekeeping and Laundry Attendant
Best Western Garden Inn
03.2022 - 05.2023
No Degree - Cosmetology
Pittsburgh Beauty Academy of Charleroi
High School Diploma -
Bentworth Senior High School
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