Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Moore

Dallas,TX

Summary

Results-driven Human Resources Business Partner to senior management in supporting corporate growth by attracting and retaining talent as well as implementing policies and processes that enhance a company's ability to manage and develop its most valuable assets. Exceptional leader, strategic decision-maker with strong communication skills, able to work effectively with employees through a forward-thinking and insightful approach. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.

Overview

9
9
years of professional experience

Work History

Human Resources Business Partner

Wingstop Restaurants Incorporated
10.2022 - Current
  • Performing people–related duties at the professional level, which covers some or all of the following functional areas: employee relations, training, workers' compensation, recognition, performance management, policy implementation, compensation, and recruiting
  • Administer various human resource plans and procedures for all company store team members; assists in the development and implementation of policies and procedures; draft and maintain team member handbook and policies and procedures manual
  • Participate in developing corporate-store related goals, objectives, and systems
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Conducts exit interviews, analyzes data, and makes recommendations to the head of HR for corrective action and continuous improvement
  • Source, negotiate, and recommend, in coordination with Learning and Development and the Operation Department, training for team members, including but not limited to safety, food handling, serve safe, harassment, diversity, and leadership development
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Responsible to verify that the action plan generated by cooperate for each restaurant is executed to ensure that workflow, sales and customer experience are improved, and targeted results are achieved

Regional Operations Consultant

Wingstop Restaurants Incorporated
12.2018 - 10.2022
  • Responsible for franchise operations and outcomes of over 20 franchise partners and 140 individual restaurants
  • Manage and inspect daily store operations and procedures while partnering with district managers and store managers to assist with product, inventory, security, facilities, cash handling procedures, and cooperate specific goals
  • Conduct training to develop franchise employees in sales, management and reporting operations
  • Identify, analyze and recommend effective strategies to resolve concerns encountered by franchise
  • Effectively communicated operating standards and best practices to franchisees to assist the franchise to maximize profits and limit exposure
  • Position required 85% travel to franchise locations working in restaurant environment working side by side with franchise owners and employees
  • Managed client relationships through regular check-ins and updates on project progress.

Executive Administrative Assistant

Capital Metro Transportation Authority
10.2015 - 12.2018
  • Managed all administrative duties to the Vice President of Operations & Maintenance Oversight of Capital Metro Transportation Authority
  • Serves as primary POC for customers and successfully investigate and resolve issues on behalf of the VP pertaining to Bus and Paratransit Services
  • Investigates and resolves matters of significance on behalf of the Vice President, Bus and Paratransit Services
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Education

Business Management

Art Institute of Austin
01.2012

Psychology/Criminal Justice

Texas State University
01.2008

Skills

  • Policy Implementation
  • Employee Retention
  • Employee Relations
  • Retention Strategies
  • Talent management
  • Talent Recruitment
  • Benefits Administration
  • Background Checks
  • Conducting employee surveys
  • Managing employee relations
  • Onboarding Programs

Timeline

Human Resources Business Partner

Wingstop Restaurants Incorporated
10.2022 - Current

Regional Operations Consultant

Wingstop Restaurants Incorporated
12.2018 - 10.2022

Executive Administrative Assistant

Capital Metro Transportation Authority
10.2015 - 12.2018

Business Management

Art Institute of Austin

Psychology/Criminal Justice

Texas State University

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Victoria Moore