Victoria Moore
Tallahassee,FL
Summary
Proven Office Manager with a track record of enhancing team productivity and financial management at Arrow Exterminators. Expert in office administration and customer service, achieving significant improvements in client satisfaction and operational efficiency. Skilled in staff management and employee training, fostering a collaborative and results-driven work environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Arrow Exterminators
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Established team priorities, maintained schedules and monitored performance.
Sales Clerk Manager
Golden Brothers Feed Store
10.2016 - 12.2019
- Promoted teamwork among staff members through consistent communication, collaboration opportunities, and group incentives tied to performance metrics.
- Implemented loss prevention strategies to minimize instances of theft or damage to merchandise.
- Collaborated with store management to develop targeted marketing campaigns for increased sales growth.
- Streamlined checkout process, enhancing customer satisfaction and reducing wait times.
- Developed budgets for staffing, inventory purchases, and marketing initiatives to maximize profitability without sacrificing quality or service levels.
Nursing Assistant
Capital Regional Medical Group
03.2010 - 02.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Associate of Science - Criminal Law
NorthWest Technical College
Green Bay, WI 05.1996
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Scheduling and calendar management
- Credit and collections
- Staff Management
- Employee Training
Timeline
Office Manager
Arrow Exterminators
01.2020 - Current
Sales Clerk Manager
Golden Brothers Feed Store
10.2016 - 12.2019
Nursing Assistant
Capital Regional Medical Group
03.2010 - 02.2015
Associate of Science - Criminal Law
NorthWest Technical College
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