Victoria Moore
PARKER,CO
Summary
Results-driven Administrative Coordinator with a proven history of boosting efficiency at Douglas County Canine Rescue by optimizing filing systems and elevating customer satisfaction. Expertise in data entry and team collaboration, with a strong ability to prioritize projects and manage multiple tasks simultaneously. Methodical and detail-oriented, with a solid background in team leadership and a strong commitment to achieving project goals.
Overview
25
25
years of professional experience
Work History
Adminstrative Coordinator
Douglas County Canine Rescue
06.2019 - 08.2023
- Maintained well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, and implementing changes that led to increased efficiency and effectiveness.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Utilization Management Supervisor
Colorado Access
07.2020 - 08.2022
- Oversaw day-to-day office operations, ensuring a smooth workflow and a productive work environment.
- Supervised a team of 5 utilization management support staff, providing guidance, training, and performance evaluations.
- Provided administrative support to [utilization team], managing calendars, scheduling meetings.
- Maintained accurate records and filing systems, ensuring easy access to critical information.
Utilization Management Coordinator
Colorado Access
09.1998 - 08.2022
- Facilitated the approval process for medical treatment and procedures for members by, working closely with healthcare providers.
- Processed 30+ fax requests and answered 15+ phone calls daily requesting services for members.
- Verified and attached patient records, ensuring accurate information and routing them to the relevant team members for service review.
- Helped prepare authorization and denial letters, as well as other correspondence, as needed by healthcare providers for both members and providers.
- Delivered administrative support to utilization management teams in medical and behavioral health, including managing data entry, filing, and correspondence.
Education
Associate Degree - Early Childhood Education
Arapahoe Community College
Littleton, CO05.1997
High School Diploma -
Littleton High School
Littleton, CO05.1989
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Phone and Email Etiquette
- Documentation and Recordkeeping
Reading, Crafting, Traveling
I like reading in down time and listen to Audio Books while driving . Crafting is another way I like to unwind as well. Making book art and other fun small crafts. We like to travel with my 3 little dogs to see my kids in Missouri and Montana as well as touring around to new places.
Timeline
Utilization Management Supervisor
Colorado Access
07.2020 - 08.2022
Adminstrative Coordinator
Douglas County Canine Rescue
06.2019 - 08.2023
Utilization Management Coordinator
Colorado Access
09.1998 - 08.2022
Associate Degree - Early Childhood Education
Arapahoe Community College
High School Diploma -
Littleton High School
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