Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Moore

Summary

Experienced healthcare professional with a diverse background in real estate, legal support, administration, and clinical assistance. Recognized for exceptional interpersonal skills, top-notch customer service, and effective communication abilities. Proven track record of efficiently prioritizing tasks, problem-solving under pressure, and delivering high-quality patient care while maintaining strict confidentiality. Trusted by patients, colleagues, and supervisors for professionalism, empathy, and leadership in training new staff and ensuring departmental compliance and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Chronic Care Coordinator

Time Doc Health
04.2025 - Current
  • Coordinated care plans with healthcare providers to ensure seamless patient transitions.
  • Managed scheduling and follow-up for patient appointments, enhancing overall patient satisfaction.
  • Communicated effectively with patients to assess needs and provide appropriate resources.
  • Assisted in developing educational materials to inform patients about procedures and services.
  • Utilized electronic health records systems to document patient interactions and maintain accurate data.
  • Supported team initiatives aimed at improving operational efficiencies within care coordination processes.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.

Administrative Care Technician/ Unit Clerk/ PCT

Las Palmas Medical Center
09.2024 - 12.2024
  • Assisted nursing staff in patient care activities, enhancing overall patient comfort and safety.
  • Monitored vital signs and reported changes to healthcare team, ensuring timely interventions.
  • Maintained cleanliness and organization of patient rooms, contributing to a hygienic environment.
  • Documented patient information accurately in electronic health records, supporting efficient care delivery.
  • Educated patients on post-care instructions and wellness practices, promoting adherence to treatment protocols.
  • Supported mobility assistance for patients during daily activities, improving their independence and confidence.
  • Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
  • Maintained accurate patient charts and medical records.
  • Assisted in maintaining inventory of medical supplies, contributing to operational readiness of the unit.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered phone calls and messages for Med-Surg Unit in a full service acute care facility, Level III Trauma Hospital, scheduling appointments, and handling patient inquiries.

Certified Medical Assistant/ Specialty Float

Hospitals of Providence
07.2024 - 09.2024
  • Administrative/Clinical
  • Conducted routine medical procedures such as vital signs monitoring and specimen collection with precision.
  • Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
  • Maintained cleanliness and organization of examination rooms, adhering to infection control protocols.
  • Supported physicians during examinations by preparing instruments and ensuring necessary supplies were available.
  • Educated patients on treatment plans, medications, and follow-up procedures to promote compliance and understanding.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Health Technician

LaPointe Health Clinic
10.2023 - 07.2024
  • Administrative/Clinical
  • Administered patient screenings and vital sign assessments to support clinical staff and enhance patient care.
  • Collaborated with healthcare professionals to develop and implement patient care plans for optimal outcomes.
  • Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance and data integrity.
  • Educated patients on treatment protocols, procedures, and preventative measures to improve health literacy.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
  • Enhanced patient trust and comfort by maintaining clean and organized treatment area.

Certified Medical Assistant/ Float

Tennova Healthcare
10.2022 - 10.2023
  • Specialty Clinics
  • Administered patient assessments and collected vital signs to support clinical decision-making.
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Assisted healthcare providers during examinations, enhancing patient comfort and care quality.
  • Educated patients on treatment plans and medication management, promoting adherence and understanding.
  • Maintained accurate electronic health records, ensuring compliance with regulatory standards and improving data accessibility.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Certified Medical Assistant Lead

Premier Medical Group
01.2021 - 10.2023
  • Family Walk In Clinic/ Urgent Care
  • Administered patient care procedures, ensuring compliance with healthcare regulations and best practices.
  • Coordinated patient scheduling and follow-up appointments to optimize clinic efficiency.
  • Assisted in the preparation of examination rooms, maintaining cleanliness and organization standards.
  • Collected and documented patient medical histories accurately for physician review and diagnosis.
  • Educated patients on treatment plans, medications, and preventive health measures to enhance outcomes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.

Certified Medical Assistant

Vanderbilt Children’s Hospital
11.2021 - 01.2022
  • Float Pool
  • Administered immunizations and medications according to established protocols, ensuring patient safety and compliance.
  • Assisted healthcare providers in examinations and procedures, maintaining sterile environments and optimal workflow.
  • Documented patient histories and vital signs accurately in electronic health record systems, enhancing data integrity.
  • Educated families on treatment plans and preventative care strategies, fostering improved patient outcomes.
  • Coordinated scheduling of appointments and follow-ups, optimizing clinic efficiency and patient access to care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.

Medical Assistant Specialist

Riverside Medical Clinic
03.2021 - 11.2021
  • Clinical Float Pool
  • Coordinated patient appointments and managed scheduling to enhance clinic efficiency.
  • Assisted healthcare providers with patient assessments and documentation for improved care delivery.
  • Implemented electronic health record (EHR) systems, ensuring accurate data entry and retrieval.
  • Educated patients on treatment plans and medication usage to promote adherence and understanding.
  • Trained new staff on clinical procedures and office protocols, fostering team competency.
  • Streamlined administrative processes to reduce wait times and improve patient satisfaction scores.
  • Assisted physicians with minor procedures, ensuring a safe and comfortable experience for patients.
  • Maintained compliance with HIPAA regulations, protecting sensitive patient information through proper documentation practices.
  • Improved clinic efficiency by managing patient appointments and maintaining organized medical records.
  • Implemented effective triage methods during high-volume periods in the clinic, prioritizing urgent cases for prompt attention from medical staff members.
  • Assisted in the training of new Medical Assistants specialists by sharing best practices regarding clinical procedures and administrative duties.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

Loma Linda Healthcare
03.2020 - 03.2021
  • Clinical Float Pool
  • Conducted patient intake, gathered medical histories, and verified insurance information to ensure accurate documentation.
  • Assisted healthcare providers with examinations and procedures, enhancing efficiency in patient care delivery.
  • Managed appointment scheduling and follow-ups, improving patient flow and minimizing wait times.
  • Administered medications and vaccinations as directed, ensuring compliance with safety protocols.
  • Trained new medical assistants on office procedures and patient interaction techniques to foster team development.
  • Implemented infection control measures that improved clinic cleanliness and reduced the risk of contamination.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Certified Medical Assistant

Southern California Emergency Medicine
09.2019 - 03.2020
  • Administrative/Clinical
  • Trained new staff on office procedures and best practices, promoting a cohesive work environment.
  • Implemented quality assurance processes for clinical documentation, improving adherence to regulatory standards.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Prepared and administered medications to alleviate patient symptoms.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Certified Medical Assistant

Riverside Medical Clinic
01.2018 - 09.2019
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Led initiatives to streamline patient intake procedures, reducing wait times and enhancing overall service delivery.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted healthcare providers in examinations and procedures, maintaining sterile environments and optimal workflow.

Certified Medical Assistant

Women’s Care
10.2016 - 11.2016
  • Externship (160 Hours)
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Administered immunizations and medications according to established protocols, ensuring patient safety and compliance.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Prepared lab specimens for diagnostic evaluation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Paralegal/ Certified Legal Document Assistant

Reliable Document Assistance
03.2012 - 08.2015
  • Family Law/ Bankruptcy
  • Drafted legal documents, including motions and pleadings, ensuring compliance with court requirements.
  • Conducted thorough legal research utilizing Westlaw and LexisNexis to support case strategies.
  • Organized and maintained case files, improving retrieval efficiency and document accuracy.
  • Interacted with clients to gather information, providing exceptional support throughout legal processes.
  • Assisted attorneys in trial preparation by summarizing depositions and preparing exhibits for presentation.
  • Reviewed discovery materials for relevance, contributing to comprehensive case development strategies.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Prepared legal briefs, motions, and pleadings.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Interviewed clients to obtain information relevant to cases.

Education

Associate of Arts - Paralegal Studies

Sage College
Moreno Valley, CA
01.2013

Associate of Science - Medical Assisting

Platt College
Riverside, California
01.2016

Bachelor’s - Health Administration

Western Governor’s University
2026

Some College (No Degree) - Human Resources

Louisiana State University
Shreveport, LA
06-2025

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Multitasking and organization
  • Team collaboration
  • Customer service
  • CPR
  • Basic life support

Certification

  • CMA - Certified Medical Assistant
  • Certified- Associate Professional in Human Resources
  • Certified Paralegal

Languages

English
Full Professional

Timeline

Chronic Care Coordinator

Time Doc Health
04.2025 - Current

Administrative Care Technician/ Unit Clerk/ PCT

Las Palmas Medical Center
09.2024 - 12.2024

Certified Medical Assistant/ Specialty Float

Hospitals of Providence
07.2024 - 09.2024

Health Technician

LaPointe Health Clinic
10.2023 - 07.2024

Certified Medical Assistant/ Float

Tennova Healthcare
10.2022 - 10.2023

Certified Medical Assistant

Vanderbilt Children’s Hospital
11.2021 - 01.2022

Medical Assistant Specialist

Riverside Medical Clinic
03.2021 - 11.2021

Certified Medical Assistant Lead

Premier Medical Group
01.2021 - 10.2023

Medical Assistant

Loma Linda Healthcare
03.2020 - 03.2021

Certified Medical Assistant

Southern California Emergency Medicine
09.2019 - 03.2020

Certified Medical Assistant

Riverside Medical Clinic
01.2018 - 09.2019

Certified Medical Assistant

Women’s Care
10.2016 - 11.2016

Paralegal/ Certified Legal Document Assistant

Reliable Document Assistance
03.2012 - 08.2015

Associate of Arts - Paralegal Studies

Sage College

Associate of Science - Medical Assisting

Platt College

Bachelor’s - Health Administration

Western Governor’s University

Some College (No Degree) - Human Resources

Louisiana State University

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