Victoria Morais

Worcester,MA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

years of professional experience

Work History

Front-desk- Insurance Agent, CVR Specialist

A-Costa Insurance Agency

02.2021 - Current

As a front-desk I have learned the significance of ''first contact'' as well as overseeing office tasks like uploading important documents and files, redirecting customers and handling private customer information.
After gaining a general knowledge about how to assist customers with their insurance policies, I was promoted to Insurance agent and later entrusted with CVR, a 'Computerized Vehicle Registration' program, receiving certification and proper training which allowed me to issue plates directly from the agency.

Team Member

Chick-Fil-A

11.2018 - 03.2020

As a team member, my responsibilities included customer-facing interactions, taking orders, working the register and serving dine-in as well as drive-thru customers.
With my tenure I was also entrusted with being a reliable backup for team leaders when they were absent and the training of new hires to excel in a new work environment.

Education

Burncoat High School

Anna Maria College

Skills

Communication
Problem-solving
Resilience

Leadership
Multi-tasking
Customer Service

Communication Skills

As a bilingual (English/Portuguese) speaker with understanding of the Spanish language, communicating and coordinating tasks with my peers of any cultural background is always seamless, and my customer service experience allows me to be articulate and deliver the message in a prompt and effective way.

Leadership Experience

When I received the responsibilities of a team leader at one of my recent jobs, I was tasked with answering phone calls from customers, closing the register, accounting for the total money received in the day, marking all data and making the cash deposits, assigning people to their positions throughout the day, ensuring the business needs were always met and close the establishment at the end of the business days.

References

Available upon request

Timeline