Victoria Morales
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Infant Teacher
Child Time
Jacksonville, FL
09.2023 - 03.2024
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Contributed to creating an inclusive atmosphere where diverse backgrounds were celebrated through cultural exploration activities designed for infants.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Server Shift Leader
Salsas Mexican Restaurant
Orange Park, FL
03.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
Sales Associate
The Inspiration Company
Avenues Malls
03.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
VPK Teacher's Assistant
Oakleaf High School
Oakleaf Highschool
08.2018 - 08.2021
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
- Prepared reports and maintained administrative records.
- Developed and delivered presentations on course topics.
Restaurant Hostess
The Rocking Crab
Blanding Blvd
08.2020 - 04.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL2022
Skills
- Patience and Empathy
- Safety awareness
- Housekeeping skills
- Parent-Teacher Communication
- Activity Planning
- Early Childhood Development
- Cash handling
- Telephone etiquette
- Friendly, positive attitude
- Customer relations
- Critical thinking
- Customer Service
- Time Management
- Health and safety
- Efficient under pressure
- Emotionally supportive
- Strong computer skills
- Fluent in Spanish and English
- Spanish/English translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Infant Teacher
Child Time
09.2023 - 03.2024
Server Shift Leader
Salsas Mexican Restaurant
03.2021 - 09.2023
Sales Associate
The Inspiration Company
03.2021 - 09.2023
Restaurant Hostess
The Rocking Crab
08.2020 - 04.2021
VPK Teacher's Assistant
Oakleaf High School
08.2018 - 08.2021
High School Diploma -
Oakleaf High School