Victoria Mordan
Chicago,IL
Summary
Highly motivated and well-respected individual offering solid marketing and public relations expertise within the fitness and tourism industry. Demonstrates the innate ability to immediately establish a positive rapport with others from all levels and backgrounds and have astute networking capabilities.
Overview
26
26
years of professional experience
Work History
Sales Representative
National Auto Dealer Association
04.2008 - Current
- Excellent rapport with car collectors and dealership owners to continue to buy the pricing guide as well as establishing new clients.
- Built steady relationships with other vendors in the industry as well as auction owners.
- Concierge' to the classic car auction business - ship cars, appraise vehicles.
Supervisor - Fitness Center - Tennis Pro - Corporate Team Building
Ritz Carlton
- 04.2008
- Skillfully directed activities for corporate clients and guests, golf and tennis tournaments, team building activities to companies
- (Johnson & Johnson, Ford Motor Company, Chubb, Discovery Channel)
- Earned repeat and referral business by catering to customers' needs and keep detailed guest information
- Boosted revenues during slower summer months by collaborating with the director, developed and implemented a new 'spa' membership package that catered to full-time area residents
- Recognized by senior management and nominated as a five-star employee due to dedication and strong customer service skills
- Taught private and group tennis lessons to hotel guests as well as local members.
MARKETING REPRESENTATIVE
CAYMAN ISLANDS DEPARTMENT OF TOURISM
01.1999 - 01.2007
- Increased travel within a designated territory 5% successfully by presenting updated and current information to the travel and dive markets.
- Effectively participated in the Philadelphia Business Expo, arranging a trip give-a-way and leading a 'meeting and incentive' presentation that resulted in an immediate booking, 200-group trip to the island.
- Enhanced marketing plan by expanding the travel audience to include non-conventional markets (upscale sporting events, wine shows and business expos).
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Managed trade show presence, maximizing exposure and generating valuable leads for followup.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Developed the Philadelphia market single-handily into one of the top seven cities in the US for Cayman Islands.
Education
Bachelor of Science - Marketing -
University of West Florida
06.1994
Skills
- Problem solving
- Positivity
- Poised under pressure
- Open-mindedness
- Customer Service
- Customer Relationship Building
- Honest and Dependable
- Team Cooperation
Accomplishments
- Full four-year tennis scholarship. (1989-1993)
- NAIA All American in tennis
Activities
- Fitness
- Travel
- Sports
- Outdoor activities
- Animal lover
Timeline
Sales Representative
National Auto Dealer Association
04.2008 - Current
MARKETING REPRESENTATIVE
CAYMAN ISLANDS DEPARTMENT OF TOURISM
01.1999 - 01.2007
Supervisor - Fitness Center - Tennis Pro - Corporate Team Building
Ritz Carlton
- 04.2008
Bachelor of Science - Marketing -
University of West Florida
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