Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Morelli

Grand Prairie,TX

Summary


Reliable and upbeat sales professional successful at promoting customer loyalty and satisfaction, with consultative techniques and diligent attention to individual needs. Gifted at working with all types of personalities. Dedicated and dependable relationship-builder with excellent organizational strengths, and superior work ethic.

Overview

4
4
years of professional experience

Work History

Sales Associate

Lowe's
07.2023 - Current
  • Increased sales revenue by building strong rapport with customers, and recommending appropriate products based on their needs.
  • Addressed concerns promptly, and provided a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers, and highlighted benefits of product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintained high level of product knowledge.

Administrative Cash Office

Lowe's
03.2023 - 07.2023
  • Reduced financial discrepancies by conducting thorough audits of accounts.
  • Ensured timely deposits by efficiently processing cash receipts, and preparing bank deposits on a regular basis.
  • Supported store operations by providing accurate monetary change for cash registers at beginning of each shift.
  • Audited store's safe each day to ensure count accuracy.

Order Fulfillment Supervisor

Lowe's
03.2021 - 07.2023
  • Prepared and led staff training and instruction.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Completed or assisted with difficult skilled tasks.
  • Presented and explained work orders to team.
  • Fielded incoming calls and emails from customers and sales representatives, and verified clear and complete communication among involved parties.
  • Evaluated associate performance according to company requirements, and developed improvement plans.
  • Coordinated with customer service representatives to resolve any issues related to order fulfillment promptly and effectively.

Specialty Sales Representative - Beauty

Target
08.2020 - 02.2021
  • Communicated effectively with customers to maintain customer satisfaction and loyalty.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Answered questions and addressed complaints in person and via phone.
  • Increased repeat business using great customer service, problem-solving, and conflict resolution skills.
  • Assisted with inventory management for the store.

Customer Service Representative

Home Depot
06.2020 - 09.2020
  • Enhanced customer satisfaction by promptly addressing concerns, and provided accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Assisted with in-store questions and concerns regarding products.

Education

High School Diploma -

Great Oak High School
Temecula, CA
06.2020

Skills

  • Organization and Time Management
  • Reliable and Trustworthy
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Customer Service
  • Supervision and Leadership
  • Customer Relations
  • Solid Analytical Skills
  • Computer Skills
  • Task Prioritization
  • Training & Development
  • Excellent Communication Skills

Timeline

Sales Associate

Lowe's
07.2023 - Current

Administrative Cash Office

Lowe's
03.2023 - 07.2023

Order Fulfillment Supervisor

Lowe's
03.2021 - 07.2023

Specialty Sales Representative - Beauty

Target
08.2020 - 02.2021

Customer Service Representative

Home Depot
06.2020 - 09.2020

High School Diploma -

Great Oak High School

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Victoria Morelli