Victoria Moreno
San Antonio,TEXAS
Summary
Knowledgeable in Order Management with background as Subject Matter Expert. Demonstrated strong analytical skills and effective communication in team settings. I excel in enhancing customer satisfaction and team productivity through strong analytical skills and a customer-focused approach.
Overview
28
28
years of professional experience
Work History
Subject Matter Expert
Applied Materials
06.2019 - 10.2024
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Escalated and followed up on customer requirements not being met
- Handled complex customer inquires via phone and email
- Maintained excellent communication with customer and internal relationships
SR Customer Service Analysis
Applied Materials
03.2015 - 06.2019
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Acted as a resource for colleagues with less experience, leaded small projects with manageable risks and resource requirements
Customer Service Representative 1
AT&T Mobility
08.2006 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Credit Card Collection Agent
Washington Mutual Inc
12.2005 - 06.2006
- Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
- Upheld customer trust by adhering strictly to company policies regarding confidentiality of personal financial information throughout the collections process.
- Maximized revenue recovery opportunities by skillfully negotiating payment arrangements that met both company and customer needs.
- Boosted team productivity with efficient time management, multitasking, and prioritization of tasks.
Assistant Court Clerk
Municipal Court
12.1996 - 12.2004
- Contributed to the continuous improvement of court services by participating in training programs and seminars related to the field.
- Maintained knowledge of current laws, rules, and regulations governing court operations and applied this understanding consistently throughout daily tasks.
- Facilitated smooth court proceedings through proficient use of audiovisual equipment during trials or hearings.
- Improved court efficiency by managing and organizing case files, legal documents, and correspondence for the court system.
Education
No Degree - Accounting
Austin Community College
Austin, TXGED -
Austin Community College
Austin, TXSkills
- 20 years experience in customer service
- Strong analytical skills
- Customer focus
- Intermediate in Word, Excel, SharePoint and SAP
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Have excelled skills in multi-tasking, follow up, attention to details in a fast pace environment
- Able to adapt to challenging and ever changing environment
Languages
Spanish
Limited Working
Timeline
Subject Matter Expert
Applied Materials
06.2019 - 10.2024
SR Customer Service Analysis
Applied Materials
03.2015 - 06.2019
Customer Service Representative 1
AT&T Mobility
08.2006 - 08.2011
Credit Card Collection Agent
Washington Mutual Inc
12.2005 - 06.2006
Assistant Court Clerk
Municipal Court
12.1996 - 12.2004
No Degree - Accounting
Austin Community College
GED -
Austin Community College
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