Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Affiliations
Work Preference
Timeline
Generic
Open To Work

Victoria Morgan

Duluth,GA

Summary

Results-oriented IT Project Manager with a proven history of leading large-scale technology initiatives and cloud migrations. Manages budgets while ensuring compliance with regulatory standards and driving cross-functional teams to deliver secure solutions. Focused on enhancing delivery efficiency and fostering growth through strategic stakeholder engagement, while implementing agile product management methods.

Overview

20
20
years of professional experience

Work History

IT Delivery Manager – Change Management & Release Coordination

Apex Systems
Atlanta, GA
2024.03 - Current
  • Govern end-to-end change lifecycle, ensuring 100% compliance with BOFA Change Policies and audit standards.
  • Led change and release governance for Corporate Security applications, achieving secure, compliant deployments across BOFA infrastructure.
  • Coordinate release execution for multiple software development teams, reducing deployment defects and improving release readiness.
  • Maintained continuous communication with senior stakeholders, enhancing transparency and expediting issue resolution.
  • Utilized ITSM Remedy to track and document changes, enhancing audit accuracy and streamlining approval cycle times.
  • Create and manage Jira epics and stories to support development planning and sprint execution.

WPB Program Manager – Data Center Consolidation

HSBC Technology & Card Services
New York, NY
2022.09 - 2023.11
  • Managed large-scale cloud and data center migration initiatives, enabling global consolidation strategy.
  • Directed migration of application systems to cloud or decommissioning paths, aligning with budget guardrails and resource plans.
  • Led AOP planning, budgeting, and demand management using ServiceNow, improving forecasting accuracy and resource allocation.
  • Managed product delivery budgets exceeding $4M, ensuring financial discipline and timely execution.
  • Established scaled agile governance, enhancing operational transparency and minimizing delivery bottlenecks.
  • Facilitated thinking workshops to identify early risks and accelerate execution readiness.

Regional Technology Partner / Scrum Master / Product Owner

HSBC Technology & Card Services
New York, NY
2018.08 - 2023.11
  • Increased unsecured credit card and loan revenue through targeted product enhancements and customer-focused improvements.
  • Owned product delivery, backlog strategy, and cross-functional execution for credit card and loan products.
  • Delivered 40–50 projects annually, consistently within 10% of time and cost estimates.
  • Partnered with senior executives to align IT deliverables with business strategy, resulting in improved stakeholder satisfaction.
  • Managed backlog prioritization, sprint planning, and acceptance criteria to enhance delivery predictability.
  • Led vendor and engineering teams to deliver on schedule and within budget, reducing cycle times and improving quality.
  • Enhanced risk and escalation processes to accelerate issue resolution and minimize delivery delays.
  • Maintained portfolio intake, scope management, and change control using Jira and Confluence.

IT Project Manager / Product Manager

HSBC Technology & Card Services
New York, NY
2011.07 - 2018.08
  • Led global cross-functional teams in delivering credit card and loan products, payment functionality, and digital enhancements.
  • Delivered features with 90%+ certainty of aligning with business value and strategic outcomes.
  • Built multi-year product roadmaps aligned with business goals, improving prioritization and investment decisions.
  • Acted as Senior Technology Product Manager for global launches, improving time-to-market and customer adoption.
  • Managed payment functionality releases, achieving high-quality deployment with minimal customer impact.
  • Directed quarterly Program Increment (PI) Planning and coordinated cross-functional dependencies across engineering, business, and vendor teams.
  • Served as key relationship manager between Cards and Digital teams, facilitating mobile wallet and payment upgrades.

Implementation Coordinator

HSBC Technology & Card Services
New York, NY
2006.09 - 2011.06
  • Coordinated SIT/UAT/Dress Rehearsal implementations across five regional locations, enhancing deployment readiness for regional teams.
  • Ensured compliance with governance standards while fostering collaboration with regional COEs and application teams to streamline processes.
  • Delivered accurate implementation reporting that met audit and regulatory requirements, supporting organizational accountability.

Education

Bachelor of Science - Business Administration / Project Management

DeVry University
Tampa, FL
2012-02

Master’s Certificate in Project Management - Project Management

George Washington University
Tampa, FL
2009-06

Skills

  • Change management processes
  • Cloud strategy development
  • Agile and Scrum
  • SAFe implementation
  • Technical project oversight
  • Portfolio and roadmap management
  • Jira management
  • Confluence documentation
  • ServiceNow ITSM
  • Remedy solutions expertise
  • SDLC knowledge base
  • Vendor relationship management
  • Resource and budget oversight
  • Leadership in projects
  • Engagement with stakeholders
  • Proficient in Microsoft Project
  • Expertise in Microsoft Excel
  • SharePoint for content management
  • Risk assessment frameworks

Websites

Professional Development

  • Master’s Certificate in Project Management – George Washington University
  • AWS Cloud Practitioner
  • Leadership Elite Training Program (LETS)
  • MARC Coaching Circle
  • Accelerating Into Leadership Program (AIL)

Affiliations

Volunteer, Girls Who Code 2023
Volunteer, Glamour Gals Leadership 2018

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Salary Range

$125000/yr - $200000/yr

Timeline

IT Delivery Manager – Change Management & Release Coordination

Apex Systems
2024.03 - Current

WPB Program Manager – Data Center Consolidation

HSBC Technology & Card Services
2022.09 - 2023.11

Regional Technology Partner / Scrum Master / Product Owner

HSBC Technology & Card Services
2018.08 - 2023.11

IT Project Manager / Product Manager

HSBC Technology & Card Services
2011.07 - 2018.08

Implementation Coordinator

HSBC Technology & Card Services
2006.09 - 2011.06

Bachelor of Science - Business Administration / Project Management

DeVry University

Master’s Certificate in Project Management - Project Management

George Washington University

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Victoria Morgan