Summary
Work History
Education
Skills
Timeline
Hi, I’m

Victoria Morgan

825 N Jessup St, #A Portland,OR
Victoria Morgan

Summary

Driven Sales Associate with a proven track record at 7-eleven, enhancing customer satisfaction and loyalty through exceptional service and relationship building. Skilled in POS system operation and adept at conflict resolution, consistently achieving sales targets. Demonstrates strong teamwork and communication abilities, contributing to a positive and productive retail environment.

Work History

7-eleven

Sales Associate
06.2024 - 10.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

Portland Community College
Portland, OR

GED from General Studies
06.2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Customer needs assessment
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Sales training
  • Payment processing
  • Inventory tracking
  • Building rapport
  • Policy and procedure adherence
  • Merchandise display
  • Order processing
  • Display setup
  • Product promotions
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Client retention strategies
  • Upselling and cross selling
  • Excellent communication skills
  • Energetic self-starter
  • Retail loss prevention
  • Positive and professional
  • New teller training
  • Written and oral communication skills
  • Superb time management

Timeline

Sales Associate

7-eleven
06.2024 - 10.2024

Portland Community College

GED from General Studies

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Victoria Morgan