Summary
Work History
Education
Skills
Timeline
Generic

Victoria Morris

Auburndale,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Shift Lead

Walgreens
07.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Management Intern

Walgreens
05.2023 - 07.2023
  • Developed relationships with wide range of employees, customers and vendors.
  • Performed data and information management by logging information.
  • Learned and used technology systems and platforms to assist with tasks.
  • Collaborated with industry professionals to learn internal business processes and best practices.
  • Observed and supported team with sales negotiations and operations management.
  • Conducted research on improving walgreens customers service and developed solutions.
  • Assisted executives with information distribution and meeting minutes documentation.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Handled day-to-day customer or client questions via telephone or email.
  • Analyzed customer feedback to identify areas for improvement.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Described product to customers and accurately explained details and care of merchandise.

Education

Bachelor of Science - Business Administration And Management

Florida Golf Coast University
Fort Myers Beach, FL
05.2025

Skills

  • Tool Preparation
  • Loss Prevention Strategies
  • Collaborative Environments
  • Key Performance Indicators (KPIs)
  • Goal Attainment
  • Collaborate Cross-Functionally
  • Effective Listening and Communication
  • Team Contribution
  • Corrective Actions
  • Conflict Resolution

Timeline

Shift Lead

Walgreens
07.2023 - Current

Management Intern

Walgreens
05.2023 - 07.2023

Bachelor of Science - Business Administration And Management

Florida Golf Coast University

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Victoria Morris