Summary
Overview
Work History
Education
Skills
Timeline
Manager
VICTORIA MORRIS

VICTORIA MORRIS

FREDERICKSBURG,VA

Summary

Proven in enhancing customer satisfaction and streamlining operations, I excelled at Walmart by mastering Point-Of-Sale systems and demonstrating exceptional patience. My tenure at Northshore Technical Community College further honed my project management and customer service skills, significantly contributing to project success and efficiency.

Overview

23
23
years of professional experience

Work History

Customer Service Cashier

Walmart
07.2007 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enhanced customer experience by providing prompt and accurate transactions.

Project Assistant

Northshore Technical Community College -Sullivan
Bogalusa, LA
08.2001 - 04.2009
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.
  • Handled administrative duties, filing, and errands.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Maximized use of resources by coordinating procurement activities such as vendor selection, contract negotiation, and purchase order management.
  • Contributed to positive team environment by recognizing and addressing team members' concerns and feedback.
  • Reduced errors in project execution by overseeing quality assurance process.
  • Coordinated with vendors to ensure timely delivery of project materials, contributing to project efficiency.
  • Streamlined communication channels, establishing clear protocols for internal and external correspondence.
  • Streamlined document management for improved project tracking, establishing centralized digital filing system.
  • Ensured project compliance with regulatory standards by maintaining up-to-date documentation and records.
  • Enhanced customer satisfaction by providing timely responses to inquiries and concerns related to project.
  • Assisted in budget tracking to manage project costs effectively, preventing overruns.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and implemented project plans and budgets to ensure successful execution.

Education

Associate Of Technology In Accounting - Accounting

Northshore Technical Community College - Sullivan
Bogalusa, LA
08.2001

Skills

  • Customer Service
  • Customer Satisfaction
  • Patience and composure
  • Cash Handling
  • Cash Management
  • Cash handling expertise
  • Customer inquiries
  • POS System Operation
  • Customer Assistance

Timeline

Customer Service Cashier

Walmart
07.2007 - 07.2024

Project Assistant

Northshore Technical Community College -Sullivan
08.2001 - 04.2009

Associate Of Technology In Accounting - Accounting

Northshore Technical Community College - Sullivan

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VICTORIA MORRIS