Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Morris

South Glens Falls,NY

Summary

Dynamic and compassionate PCA with extensive experience at Neighbors, skilled in personal hygiene assistance and emotional support. Proven ability to foster trust with patients and families while implementing effective care strategies. Recognized for enhancing patient comfort and safety through diligent attention to health regulations and empathetic care.

Experienced with leading housekeeping teams to maintain exceptional cleanliness and guest satisfaction. Utilizes effective operational strategies to streamline processes and enhance productivity. Track record of implementing staff training programs to elevate service standards.

Overview

11
11
years of professional experience

Work History

PCA

Neigbors
07.2024 - Current
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Executive Housekeeper

Best Western Hotel
07.2022 - 07.2024
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.

Housekeeping Manager

Hamtpon Inn
05.2018 - 07.2022
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.

Food Service Worker

Market 32
08.2017 - 05.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

PCA

Private Care
08.2014 - 08.2017
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Education

Bryant & Stratton College
NY

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling

Timeline

PCA

Neigbors
07.2024 - Current

Executive Housekeeper

Best Western Hotel
07.2022 - 07.2024

Housekeeping Manager

Hamtpon Inn
05.2018 - 07.2022

Food Service Worker

Market 32
08.2017 - 05.2018

PCA

Private Care
08.2014 - 08.2017

Bryant & Stratton College

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