Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Morton

Leola,PA

Summary

Motivated and Determined Team-oriented worker with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies within multiple job atmospheres. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Waitress/Manager

Sandwich Factory Sports Lounge
10.2023 - Current
  • Planned and executed promotions and special events in close collaboration with management.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Supervised server staff and simultaneously served personal section of tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Studio Director/Office Manager

Mortons Dance Center
01.2021 - 05.2023
  • Controlled remote broadcasts by operating equipment to manage feeds.
  • Boosted brand recognition through the creation of compelling marketing materials and impactful visual designs.
  • Conducted regular performance evaluations to encourage professional growth among staff members while maintaining studio standards of excellence.
  • Monitored production operations for quality and compliance with standards.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Drove business growth by securing new clients and maintaining long-term relationships with existing customers.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Collaborated with IT department staff to enhance network-based technologies.
  • Established an effective studio workflow by coordinating cross-functional teams and setting clear expectations for all stakeholders.
  • Enhanced creative output by implementing innovative design strategies and fostering a collaborative work environment.
  • Oversaw financial management of the studio, including budgeting, forecasting, invoicing, and expense tracking to maximize profits while minimizing costs.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Receptionist

Elanco Chiropractic Inc
08.2018 - 10.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Resolved customer problems and complaints.
  • Scheduled office meetings and client appointments for staff teams.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected payments, processed transactions and updated relevant records.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Tracked important information on spreadsheets and ran reports or generated graphs using data.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered central telephone system and directed calls accordingly.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Education

Associate of Applied Science - Occupational Therapy Assistance

Penn State University
State College, PA
06.2013

Skills

  • Superior Communication Skills
  • Exceptional Problem Solver
  • Excellent Verbal Communication
  • Fast Learner
  • Performs well in high-demand, fast-paced environments
  • Client Satisfaction and Relations
  • Computer Proficient
  • Scheduling and Managing
  • Determined and Fast Paced Learner
  • Outstanding Customer Service
  • Strong Organizational Skills
  • Works Well With Other Employees and Clientele
  • Financial Management
  • Microsoft Office
  • Billing and Invoicing
  • Records Management

Timeline

Waitress/Manager

Sandwich Factory Sports Lounge
10.2023 - Current

Studio Director/Office Manager

Mortons Dance Center
01.2021 - 05.2023

Receptionist

Elanco Chiropractic Inc
08.2018 - 10.2019

Associate of Applied Science - Occupational Therapy Assistance

Penn State University

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Victoria Morton