Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

VICTORIA MOYE

Ligonier,USA

Summary

An award-winning sales and marketing executive with over 25 years of experience in adult education, leadership, and management. Recognized for achieving a 90% sales increase at HBO through innovative training and strategic leadership. Demonstrates exceptional skills in customer service, sales coaching, and quality assurance, effectively enhancing performance through creativity and analytical capabilities.

Possesses a proven track record of developing impactful training workshops that focus on the growth and confidence of team members, driving business success while promoting teamwork and positive change. Committed to advancing service excellence with a strong emphasis on education, quality control, and empowering personnel within educational and leadership frameworks. A diverse career path includes enhancing employee performance and fostering business growth across various fields and industries.

Overview

43
43
years of professional experience

Work History

COPYWRITER

Carmeuse Americas
Remote - Ligonier, Pennsylvania
03.2024 - 11.2024
  • Compiled information needed to create brief magazine-like stories distributed via corporate news.
  • Created engaging content for internal newsletters.
  • Developed and issued press announcements regarding significant activities.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Monitored internal social platforms to discover sustainability-related content at various sites.
  • Produced compelling written works for multiple channels such as websites, email initiatives, and social media.
  • Revised text for better readability, ensuring the core message was intact.

Voter Outreach Coordinator

JON LANZARO-FISHER FOR CONGRESS
Remote - Ligonier, Pennsylvania
05.2021 - 01.2022
  • Aided colleagues in accomplishing outreach-related tasks.
  • Delivered campaign support for a progressive Democratic congressional candidate, focusing on volunteer recruitment, training, and management.
  • Developed concise reports detailing the outreach activities' results for the candidate.

President, Founder, Owner

GEM TRAINING SOLUTIONS
Remote - Ligonier, Pennsylvania
01.2007 - 12.2021
  • Comprehensively represented the organization, promoting its mission during various community events.
  • Cultivated a collaborative customer service and sales atmosphere, ensuring effective team communication.
  • Delivered impactful speeches at key industry conferences.
  • Devised practical methods to accomplish set goals.
  • Evaluated survey data for operational improvement insights.
  • Guided comprehensive budgeting and financial planning initiatives.
  • Identified potential process needs, inspired by GEM's success story, to improve customer satisfaction.
  • Leveraged GEM's expertise to guide companies on industry best practices.
  • Negotiated and secured favorable contracts with multiple vendors.
  • Initiated projects aimed at improving customer service standards across departments.

Organizing Fellowship Team Member

PENNSYLVANIA DEMOCRATIC COMMITTEE
Remote - Ligonier, Pennsylvania
07.2020 - 02.2021
  • Demonstrated commitment to grassroots efforts, enhancing the success of Democratic candidates.
  • Executed vital voter mobilization via canvassing, phone banking, and text banking strategies.
  • Managed initiatives to link community members with Democratic causes.
  • Partnered with local communities to advance Democratic candidates and campaigns.
  • Utilized strategic networking to secure support for high-priority political initiatives.

SENIOR EXECUTIVE and PRINCIPAL DESIGNER

SELECTIVE SUNDRIES & SENTIMENTS
Remote - Ligonier, Pennsylvania
01.2007 - 12.2020
  • Developed and documented style guidelines for website content.
  • Developed one-of-a-kind products with vibrant designs tailored to client specifications.
  • Evaluated business performance metrics to determine forecasting.
  • Managed operations of a sole proprietorship specializing in personalized candy wrappers, distinct greeting cards, and custom gifts for valued clients.
  • Reviewed completed work to verify consistency, quality, and conformance.

SENIOR EXECUTIVE and PRINCIPAL DESIGNER

FOUR I's FUNDAMENTALS
Remote - Ligonier, Pennsylvania
01.2007 - 12.2020
  • Developed and Coordinated various events such as conferences, sales contests, theme-based activities, incentive programs, meetings, and travel arrangements.
  • Directs complete process management, providing an exceptional and evolving service customized to meet client requirements.
  • Specialized in impactful and imaginative techniques to meet clients' incentive and event needs.
  • Specializes in offering unique, engaging, and effective solutions to fulfill clients' personal, incentive, and event necessities.

Teller

FIRST NATIONAL BANK
Ligonier, Pennsylvania
01.2017 - 01.2018
  • Found opportunities to guide customers toward other bank service offerings.
  • Handled financial transactions such as deposits, withdrawals, transfers, and payments.
  • Maintained balanced cash drawers to support financial accuracy.
  • Performed various tasks, including handling debit card issues and resolving disputes.
  • Processed intricate financial operations, including wire transfers, issuance, and redemption of savings bonds.
  • Showed dedication to proactive customer interactions and surpassing sales benchmarks.
  • Verified account balances and signatures while managing ATM tasks and cash disbursements.

Personal Banker

CITIZENS BANK
Ligonier, Pennsylvania
01.2016 - 01.2017
  • Demonstrate a range of financial offerings to both new and current clientele.
  • Executed savings withdrawals and sales of financial instruments like cashier and traveler's checks.
  • Handle customer inquiries both face-to-face and via telephone.
  • Maintained precise daily cash drawer reconciliation.
  • Oversaw transactions and executed account-related tasks, including opening, closing, and resolving banking service issues.
  • Processed savings withdrawals and financial instrument sales, including cashier and traveler's checks.
  • Promoted cross-selling of bank products through effective customer engagement.
  • Strategized connections with prospects to develop new revenue streams.

Sales Training Specialist

ADVANTAGE SALES AND MARKETING
Cincinnati, OH
01.2012 - 01.2013
  • Advanced sales achievements in designated client projects at telecommunication call centers.
  • Assessed customer interactions and deals, delivering insights to enhance sales strategies.
  • Conducted training sessions for Partner Associates and Management to enhance sales of client's products and services.
  • Demonstrated and educated employees about sales techniques and promotional activities through direct training and observation.
  • Engaged with all levels of personnel to drive increased client revenue.
  • Enhanced sales performance with targeted classroom and side-by-side training.
  • Initiated and implemented strategies to enhance sales performance through motivational activities.

Quality Assurance MONITORING, Evaluation Specialist, Coach, Trainer

CSR. Inc
Remote - Ligonier, Pennsylvania
01.2005 - 11.2012
  • Assessed advancement of programs against established milestones.
  • Conducted data analysis and prepared reports on the results of evaluations.
  • Designed and delivered comprehensive training programs to enhance employee knowledge and skills.
  • Enhanced performance and efficiency through expertise in monitoring and quality assessment.
  • Evaluated organizational performance to pinpoint improvement areas.
  • Formulated presentation materials demonstrating key outcomes from assessments.
  • Guided implementation of evaluation protocols to assess program effectiveness.
  • Monitored, documented, and analyzed the effectiveness of phone and in-person activities against set targets.
  • Participated in professional development sessions focused on program assessment techniques.
  • Provided expertise in formulating strategies to evaluate progress toward targets.
  • Utilized coaching skills to inspire and motivate individuals to reach their full potential.

Senior Sales Development Executive

HOME BOX OFFICE (HBO)
07.1991 - 01.2008
  • Assessed the quality of call handling, sales metrics, and other key performance indicators (KPIs) for the call center.
  • Call center representatives' success rate was increased an impressive 90% by training, coaching, and individualizing incentive packages.
  • Developed unique and engaging quarterly sales incentives and training programs for multiple client accounts over 18 years.
  • Evaluated call handling quality, sales metrics, and KPIs for multiple call centers.
  • Generated over 10,000 new product units at a cost per sale that was 75% below the target and successfully implemented this model on a national scale.
  • Identified quantitative opportunities in retail locations, resulting in an initial 4% increase in transactional activities compared to benchmark performance.
  • Made strategic recommendations to improve results across various customer contact channels, including inbound and outbound calls, email, transactional opportunities, retail locations, and events.
  • Managed reporting and analysis for all call center sales and customer relationship management (CRM) functions.

Regional Director

ADELPHIA CABLE COMMUNICATIONS
01.1990 - 01.1991
  • Authored extensive instructional materials tailored for multiple divisions, including customer service.
  • Ensured adherence to projected schedules.
  • Led initiatives to foster a positive and productive workplace.
  • Managed the interviewing and hiring processes, staff development, and employee engagement activities.
  • Managed the interviewing and hiring processes, staff development, and employee engagement activities.
  • Monitored essential performance metric goals and critical performance benchmarks established by both the organization and individual projects, aiming to meet objectives.
  • Ensured adherence to projected schedules.

Business/Office Manager

INSIGHT COMMUNICATIONS
01.1988 - 01.1990
  • Exhibited strong negotiation abilities to attain advantageous terms for the company.
  • Facilitated and documented administration of cable plant restoration, ensuring adherence to insurance protocols post-Hurricane Hugo's 60% destruction.
  • Formulated departmental plans, established goals, and executed procedures for increased productivity.
  • Minimized customer disruptions while efficiently managing the reconstruction process.
  • Secured installation contracts with third parties, ensuring competitive pricing and unwavering quality.

Business/Office Manager

TELECABLE
01.1982 - 01.1988
  • Demonstrated strategic planning and execution capabilities to ensure a smooth and successful launch on a broader scale
  • Ensured efficient and effective operations by managing various teams and initiatives, contributing to the overall success and growth of the local Cable TV system in Columbus, GA
  • Managed customer service, dispatch, and collections teams for a local Cable TV system in Columbus, GA
  • Organized and managed all aspects of the successful national launch of the Multi-Plex Pay TV
  • Provided all training for the company's first Pay Per View (PPV) launch, pivotal in preparing the team for a new revenue stream and enhancing their skills to support the successful introduction of PPV services

Education

Communications, Psychology

California University of Pennsylvania
01.1977

Skills

  • Ability to motivate and inspire others
  • Achieving proactive results
  • Ability to motivate and inspire others
  • Analytical and critical thinking
  • Attention to detail and ethical commitment
  • Coaching and mentoring abilities
  • Competent in cash handling and quality assurance
  • Curriculum and training program development
  • Empathy in interactions and expertise in interviewing
  • Event organization and initiative demonstration
  • Leadership and dynamic speaking skills
  • Proficiency in sales, marketing, and customer experience improvement
  • Robust active listening and communication skills
  • Strong problem-solving skills
  • Compelling understanding of human behavior and personality styles

Timeline

COPYWRITER

Carmeuse Americas
03.2024 - 11.2024

Voter Outreach Coordinator

JON LANZARO-FISHER FOR CONGRESS
05.2021 - 01.2022

Organizing Fellowship Team Member

PENNSYLVANIA DEMOCRATIC COMMITTEE
07.2020 - 02.2021

Teller

FIRST NATIONAL BANK
01.2017 - 01.2018

Personal Banker

CITIZENS BANK
01.2016 - 01.2017

Sales Training Specialist

ADVANTAGE SALES AND MARKETING
01.2012 - 01.2013

President, Founder, Owner

GEM TRAINING SOLUTIONS
01.2007 - 12.2021

SENIOR EXECUTIVE and PRINCIPAL DESIGNER

SELECTIVE SUNDRIES & SENTIMENTS
01.2007 - 12.2020

SENIOR EXECUTIVE and PRINCIPAL DESIGNER

FOUR I's FUNDAMENTALS
01.2007 - 12.2020

Quality Assurance MONITORING, Evaluation Specialist, Coach, Trainer

CSR. Inc
01.2005 - 11.2012

Senior Sales Development Executive

HOME BOX OFFICE (HBO)
07.1991 - 01.2008

Regional Director

ADELPHIA CABLE COMMUNICATIONS
01.1990 - 01.1991

Business/Office Manager

INSIGHT COMMUNICATIONS
01.1988 - 01.1990

Business/Office Manager

TELECABLE
01.1982 - 01.1988

Communications, Psychology

California University of Pennsylvania

Similar Profiles

CREATE PROFILE
VICTORIA MOYE