Victoria M. Patton
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Strong work ethics, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Grievance and Appeals Coordinator
Aetna Better Health of Oklahoma
Oklahoma City, OK
01.2023 - 10.2024
- Research incoming electronic appeals, complaints, and grievances to identify whether they are appropriate for the unit. Identified the correct resource and rerouted inappropriate work items that do not meet appeals, complaints, and grievance criteria.
- Identified and researched all components within member, provider, or practitioner appeals, complaints, and grievances for all products and services.
- Responsible for the coordination of all components of appeals, complaints, and grievances, including final communication to the member/provider for final resolution and closure.
Contact Tracer Specialist
CSAA Insurance Group
Oklahoma City
01.2021 - 02.2022
- Initiated contact with clients, assessed symptoms, and the onset of exposure.
- Analyzed data from contact tracing activities to assess trends in transmission rates within communities.
- Promote the arrangement of medical accommodations and utilize resources to troubleshoot and resolve.
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
Director of Services & Recruiting/ Human Resource Coordinator
Church of the Savior
Oklahoma City, OK
01.2019 - 09.2021
- Oversaw the development of marketing materials to promote services offered by the organization.
- Coordinated the recruitment process for new resources, including interviewing and onboarding.
- Maintained relationships with external vendors providing goods or services related to the organization's core offerings.
Education
Associate of Applied Science - Applied Sciences
Oklahoma City Community College
Oklahoma City, OK05-2021
Skills
- Customer service
- Regulatory compliance
- Data analysis
- Appeals coordination
- Multitasking
- Time management
- Effective communication
- Problem-solving capacity
Affiliations
- Church of the Living God ( Youth Leader )
- Salvation Army ( Community Volunteer )
Timeline
Grievance and Appeals Coordinator
Aetna Better Health of Oklahoma
01.2023 - 10.2024
Contact Tracer Specialist
CSAA Insurance Group
01.2021 - 02.2022
Director of Services & Recruiting/ Human Resource Coordinator
Church of the Savior
01.2019 - 09.2021
Associate of Applied Science - Applied Sciences
Oklahoma City Community College
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