Victoria P. Mui

• Drafted, edited and updated contracts in accordance with legal requirements.
• Ensured all contracts were properly executed according to company policies and procedures.
• Provided guidance on complex contractual matters to management team members as needed.
• Collaborated with internal departments to ensure accurate interpretation of contractual obligations.
• Reviewed, evaluated and negotiated contract terms and conditions.
• Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality.
• Developed process improvements for streamlining contract review workflow processes.
• Advised management on best practices related to contract drafting techniques.
• Conducted regular audits of existing contracts for accuracy and compliance purposes.

Dec 2000 - Nov 2001

• Oversaw daily operations, maintaining efficiency and quality standards.
• Providing general information and support to customers and resellers regarding products and services. Evaluating the customer's needs/issue to determine and execute an appropriate response time.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Implemented quality control measures to uphold company standards.
• Trade Show Management -National Association of Broadcasters (NAB) 2002 & 2006 Coordinated tradeshow related logistics including, pre-planning, show services, marketing materials, hotel and travel accommodations, badge registration, on-site services, shipping, booth setup and dismantle, and budget management for NAB in 2002 and also 2006. Worked closely with product managers, sales, and all levels of management to ensure that everyone followed the tradeshow event schedule. Performed other duties as needed throughout the event.
• Oversaw marketing initiatives, increasing brand awareness and sales.

• Processed orders, returns, exchanges, refunds and payments accurately through email and phone support.
• Responded promptly to emails, chats and other forms of communication.
• Assisted customers with product inquiries and complaints in a timely manner.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
• Maintained accurate records of customer with order specifics and customer details, preferences, and billing information.
• Documented customer correspondence in database to track requests, problems, and solutions.
• Coordinated with internal departments to ensure timely and successful delivery of solutions according to client needs.

• Coordinate logistics for trade shows.
• Serve as corporate liaison for event related inquiries and issues.
• Oversaw allocation of marketing budgets across campaigns.
• Issued press kits for product evaluations, establishing first contact with the Press.
• Managed inventory to prevent marketing collateral stock-outs.
• marketing supplies and up-to-date marketing collateral is readily available.