Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

VICTORIA MUJUKIAN

Pasadena,CA

Summary

Administrative Assistant Receptionist/Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

31
31
years of professional experience

Work History

Medical Assistant

Dr. Irene Y. Tong
10.2020 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Head Receptionist

Fortanasce & Associates
01.2006 - 04.2020
  • Provide office support services in order to insure efficiency and effectiveness within the office
  • Managed the company's lobby area
  • Handled high volume of incoming and outgoing calls and performed general administrative duties
  • Greet and direct all patients, doctors, visitors, clients
  • Ensured completion of paperwork, sign-in and sign-out procedures
  • Handled special administrative projects, as well as overflow work from departments
  • Assisted physical therapists and other administrative staff with overflow work, including word processing, data entry and internet research tasks
  • Entrusted to manage office in the supervisor's absence
  • Provided timely, courteous and knowledgeable response to information requests
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Executive Assistant/Marketing Coordinator

S & K Engineers
01.2001 - 01.2004
  • Provided high-level administrative support to four Principals, Manager of Engineering and Accounting Manager
  • Directed all administrative and project support efforts
  • Conducted in-depth business-development research and complied results for review by proposal team
  • Developed presentations and scheduled all executive-level meetings and travel
  • Prepared bi-weekly time, expenses and travel reports
  • Managed invoicing and billing process
  • Designed, coordinated and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy
  • Successfully oversaw license renewal for all financial service representatives.

Office Manager

S & K Engineers
01.2001 - 01.2004
  • Directed day-to-day office operations, providing fundamental support to company's President and team of employees
  • Managed accounts payable and receivables
  • Oversaw administrative budget
  • Prepared expense reports and credit card/bank reconciliations
  • Motivated and supervised 15+ employees on daily bases
  • Purchased all office supplies
  • Ability to follow instructions well and make decisions with no supervision
  • Overviewed daily incoming and outgoing invoices.

Loan Processor

Countrywide Home Loans
01.1997 - 01.2000
  • Assisted loan officer's with processing in-house loans
  • Data entry of loan applications
  • Maintained and updated records and files for processing loan applications
  • Managed escrow files, ordered credit reports and appraisal reports
  • Reviewed all loan files.

Receptionist/Office Assistant

Cawley Personnel Services
01.1996 - 01.2000
  • Skilled in customer service and telephone operations
  • Handle customer inquiries and phone presentations in a professional matter
  • Assisted employees with their testing and testing scores
  • Assisted consultants with interviews
  • Filling and organized employee charts
  • Managed invoices and payroll when needed.

Paralegal Assistant

Sheldon & Mak, Law Offices
01.1994 - 01.1996
  • Assisted attorneys and paralegals with answering telephones, answering and directing various inquire, communicating with client as well as clerks from court
  • Drafting correspondence, legal documents, organizing client files, collecting and analyzing information
  • Organizing client conferences and attorney meetings, scheduling messengers', maintained paralegals calendar
  • Word processing, composing and generating letters.

Education

Skills

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Access
  • Customer Service
  • HIPAA Compliance
  • Reliable team player
  • Active Listening
  • Computer Proficiency

References

Available upon request

Languages

Armenian
Native or Bilingual

Timeline

Medical Assistant

Dr. Irene Y. Tong
10.2020 - Current

Head Receptionist

Fortanasce & Associates
01.2006 - 04.2020

Executive Assistant/Marketing Coordinator

S & K Engineers
01.2001 - 01.2004

Office Manager

S & K Engineers
01.2001 - 01.2004

Loan Processor

Countrywide Home Loans
01.1997 - 01.2000

Receptionist/Office Assistant

Cawley Personnel Services
01.1996 - 01.2000

Paralegal Assistant

Sheldon & Mak, Law Offices
01.1994 - 01.1996

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VICTORIA MUJUKIAN