Victoria Mulholland

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.

Engineered and managed projects for the installation of Telephony & VoIP contact center solutions within the Microsoft global contact center infrastructure. Infrastructure included NET/Sonus gateways; Audiocodes gateways; SIP Trunking; ACME/Oracle session border controllers; Nortel/Avaya PBX; Aastra Intecom PBX and internal IVR solutions.

• Engineer and Project Manager for the implementation of Telephony Solutions in Microsoft's regional offices.
• Installed and managed the implementation, configuration and testing of equipment on specialized platforms (Nortel/Avaya; Aastra Intecom; Audiocodes; NET/Sonus Gateway; I3) in North America, Europe and Pacific.
• Venture Integration Engineer; working on new acquisitions to integrate into Microsoft's telecom infrastructure.
• Vendor Management - The RFP process for vendor contracts; contract negotiations and contract management for Microsoft hardware and support in North America.
• Managed annual budget forecasting for Microsoft's telecom infrastructure in North America and supported global forecasting for annual budget planning.

• Accurately read, understood and carried out written instructions.
• Worked with users to diagnose and resolve telecom and device problems and implemented established technical or procedural solutions.
• Monitored and analyzed system performance, such as telecom traffic and capacity.
• Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
• Assessed facilities to determine capacity and needs for telecommunications systems.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
• Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Delegated assignments based on plans, project needs, and knowledge of individual team members.
• Worked in collaboration with [Type] team to develop [Type] project.
• Guided and directed third-party inspectors through project construction, commissioning, and closeout.