Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

Victoria Muliufi

Antioch,CA

Summary

Passionate professional with over 5 years of experience serving clients with ASD needs by applying applied behavior analysis techniques. Utilized coping strategies to help manage behaviors from mild to severe. Maintained strong relationships with clients and all those supporting the client. Promoted and fostered a positive environment by using reinforcing systems to avoid behavioral problems in various settings. Committed to staying current with ABA practices and professional growth to ensure the best services are provided to all clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

ABA Shine
Antioch, CA
09.2023 - 08.2024
  • Developed and implemented behavior intervention plans based on individualized needs.
  • Modeled appropriate social behaviors for students while providing feedback when necessary.
  • Implemented visual supports such as schedules, picture cards.
  • Engaged students through play activities while incorporating therapeutic techniques.
  • Tracked data and monitored progress of student's goals and objectives.
  • Assisted in developing home programs that support generalization across settings.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
  • Ensured safety protocols were followed at all times during therapy sessions.
  • Assisted in the development of positive behavior supports within the classroom environment.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Provided verbal prompts and reinforcement strategies to increase desired behaviors.
  • Coordinated community outings for clients when appropriate.
  • Adhered to ethical standards established by the Behavior Analyst Certification Board.
  • Instructed families on how to implement home-based interventions effectively.
  • Assisted clients in developing social skills through role play activities.
  • Monitored and tracked goals and behaviors.
  • Provided 1:1 therapy to individuals with autism spectrum disorder.
  • Utilized discrete trial training (DTT) and natural environment training (NET) methodologies.

Registered Behavior Technician

Ro Health
Oakley, CA
08.2023 - 04.2024
  • Assist in transportation to behavior center based in Dublin.
  • Focused on supporting individuals with severe behavioral challenges within ASD
  • Assited other RBT's at the behavior center in running Functional Communication Training (FCT) and DRO procedures.
  • Used token reward system in outside settings, such as in the vehicle, to avoid problem behaviors from occurring.
  • Implemented frequent use of highly desired reinforcers every 10 minutes to prevent severe behaviors
  • Collaborated with two different companies on assisting the individual diagnosed with ASD.
  • Aided patients in performing activities of daily living.
  • Collaborated with BCBA's and other professionals to ensure successful implementation of interventions.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.

Behavior Specialist

CSD
San Bruno, CA
02.2018 - 06.2020
  • Targeted and executed objectives outlined in behavior treatment plans during therapy sessions
  • Consistently maintained positive behavior for clients
  • Successfully established and maintained strong client relationships
  • Developed and implemented customized tools and techniques to facilitate clients in achieving their treatment objectives
  • Encourage clients to participate in social or other playful activities to enhance interpersonal skills or develop social relationships.
  • Collaborated with a diverse team consisting of Psychologists, Licensed Social Workers, and MFT’s
  • Assisted with lesson planning and implemented coping strategies
  • Documented client information for serious incident reports and daily progress notes.
  • Conducted Telehealth sessions amidst the COVID-19 pandemic
  • Demonstrated ability to apply critical thinking techniques across different settings such as school, home, and the workplace.
  • CPR certified.
  • Currently possess a valid RBT.
  • Updated session plans on a monthly basis
  • Maintained and organized progress reports
  • Provided regular verbal progress reports to clients’ families, ensuring ongoing communication and updates on their loved one's development.
  • Meeting with supervisors once a month to create a plan, or update of progress made during sessions.
  • Assisted with administrative tasks around the office, such as filing and sorting progress reports, in between sessions.
  • Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
  • Supported parents by providing guidance on how they can reinforce desired behaviors at home.
  • Maintained open communication with all stakeholders involved in a student's care plan in order to promote consistency across all settings.

Women’s Sales Associate Manager

JCPenney
Daly City, CA
12.2017 - 09.2017
  • Demonstrated flexibility in transitioning between departments, offering assistance to employees and clients
  • Managed all departments during heavy situations such as holiday seasons, and Black Friday
  • Consistently provided excellent service that resulted in satisfied customers and positive feedback.
  • Demonstrated collaborative skills by effectively working in a team
  • Kept employees updated on changes in policies and procedures.
  • Manage rewards system for employees in recruiting customers to be part of JCPenney rewards programs.
  • Assisted in merchandising and display of products to attract customers.
  • Analyzed customer feedback surveys to identify areas of improvement in terms of product selection or service quality.
  • Maintained a clean and organized store environment.
  • Provided excellent customer service by attending to customer inquiries promptly.
  • Ensured compliance with company policies regarding customer service, security, health and safety regulations.
  • Demonstrated an understanding of fashion trends to customers.
  • Greeted customers and provided product knowledge to assist with purchases.
  • Performed daily opening and closing procedures including counting cash drawer contents.
  • Assisted customers in making styling decisions based on individual needs and preferences.
  • Processed payments, returns, and exchanges with accuracy.
  • Built relationships with repeat customers through follow-up calls or emails after purchase.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Women’s Sales Associate

JCPenney
Daly City, CA
09.2017 - 12.2016
  • Provided support to customers during the purchase or return process
  • Successfully multitasked as a Cashier while maintaining organization within assigned departments
  • Cultivated strong connections with multiple customers, ensuring their access to top-notch products every day
  • Provided support to customers by helping them choose products
  • Investigate customer complaints and provide solutions accordingly.
  • Established and organized store displays
  • Performed cash register duties as required
  • Enhanced customer confidence through creating a streamlined and hassle-free environment
  • Enforced company policies while completing transactions
  • Delivered exceptional customer service to enhance shopping experiences
  • Collaborated with store management to effectively open, close, and operate the retail facility. Responsibilities included cash handling, inventory count, and deposits.

Education

Psychology (AA-T) -

Skyline College
San Bruno, CA
05-2024

HS Diploma -

Terra Nova High School
Pacifica, CA
05-2016

Skills

  • Computer Literacy with Microsoft Office- Microsoft word, and Excel
  • Data entry/ Graphing
  • Great communication skills written and verbal
  • Ability to perform tasks independently as well as a part of a team
  • Highly organized
  • Strong attention to detail
  • Goal oriented and ability to set goals as well as meeting objectives
  • Excellent customer service skills
  • Assisting with new employee training
  • Problem solving skills
  • Flexibility/adaptability of schedules and environment
  • Crisis Prevention Intervention (CPI) trained
  • Create Session Plans
  • Adhere to HIPAA Requirements
  • Great working under supervision
  • Data collection and analysis
  • Critical Thinking
  • Active Listening
  • Rapport Building
  • Encouragement and Motivation
  • Problem-solving abilities
  • Multitasking
  • Analytical Skills
  • Time management abilities

Accomplishments

  • Awarded Growth Mindset in Promise Scholars Program

Certification

  • RBT certified (October 2023- October 2024)

RBT-23-303260

Languages

Spanish
Elementary

Affiliations

  • Former Community Church Involvement (Good Shepherd, Pacifica CA.) Participated in Choir, Alter services, assisted in cooking for community gatherings, attended Sunday schooling and earned my confirmation certificate
  • Volunteer for Basketball Games by collecting cash inquires from parents and school members during Summer

References

References available upon request.

Timeline

Registered Behavior Technician

ABA Shine
09.2023 - 08.2024

Registered Behavior Technician

Ro Health
08.2023 - 04.2024

Behavior Specialist

CSD
02.2018 - 06.2020

Women’s Sales Associate Manager

JCPenney
12.2017 - 09.2017

Women’s Sales Associate

JCPenney
09.2017 - 12.2016

Psychology (AA-T) -

Skyline College

HS Diploma -

Terra Nova High School

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Victoria Muliufi