Victoria Muller
Oceanside,NY
Summary
Compassionate Clinical Social Worker with experience in mental health support, crisis intervention, and client advocacy. My strengths include strong interpersonal skills, a deep understanding of social behavior and cultural diversity, coupled with knowledge of psychotherapy techniques. I aim to build lasting and meaningful therapeutic connections to help improve clients' well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Social Worker
Talkspace
New York, NY
02.2025 - Current
- Applied motivational interviewing, active listening and empathy to strengthen connections with clients.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Compiled bio-socio-psychiatric case histories to facilitate accurate diagnoses.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Developed treatment plans based on individual needs, strengths, and areas for improvement.
- Diagnosed disorders according to DSM-IV criteria and used ICD-10 codes for documentation.
- Maintained accurate records of client progress and interventions provided.
Psychiatric Social Worker
Nassau University Medical Center
East Meadow, NY
02.2022 - Current
- Collaborated with clients to identify suitable programs for their needs.
- Facilitated learning experiences on substance abuse and mental health conditions.
- Utilized evidence-based approaches to enhance outcomes in one-on-one counseling and group settings.
- Supported individuals and families in building healthier relationships during recovery.
- Tracked and logged updates on client development regularly.
- Developed customized treatment strategies respecting clients' right to self-determination.
- Implemented crisis intervention techniques to alleviate distress and evaluate for suicidal and homicidal ideation, intent, and planning.
- Coordinated efforts within diverse teams to maintain high standards of patient treatment and safety.
- Guided families in managing challenges arising from substance use and co-occurring mental health disorders.
Substance Abuse Counselor
Nassau University Medical Center
East Meadow, NY
05.2018 - 02.2022
- Collaborated with patients to research opiate trends by identifying withdrawal symptoms and charting progress.
- Analyzed barriers impacting client recovery process.
- Facilitated referrals to additional treatment providers ensuring continuity of care.
- Applied motivational interviewing to address treatment resistance and explore stages of change.
- Cultivated strong partnerships with community centers supporting substance use disorder interventions.
- Advised families on how to support their loved one throughout the recovery process.
- Maintained accurate records of client progress in the electronic medical record system.
Social Work Intern
Mercy Mental Health Outpatient Clinic
Garden City, NY
09.2019 - 03.2020
- Reduced biases through effective supervision.
- Implemented de-escalation strategies to mitigate emotional tensions during critical moments.
- Coordinated effectively with medical staff and patients to ensure high-quality treatment.
- Guided clients through application processes for community services.
- Participated in numerous seminars to enhance professional development.
- Observed therapy delivery, noting treatment models and techniques.
- Applied understanding of group behavior to cultivate trust and security.
Crisis Counselor
Long Island Crisis Center
Bellmore, NY
10.2016 - 09.2019
- Participated in a comprehensive program focused on crisis intervention over six months.
- Responded to various hotlines and chat platforms for crisis intervention.
- Performed comprehensive suicide lethality evaluations.
- Collaborated with authorities to trace high-lethality suicide call subjects efficiently.
- Facilitated client intakes for Mobile Crisis Unit during psychiatric emergencies.
- Applied understanding, careful listening and strategic solutions to navigate clients through crisis.
- Facilitated continuous care for clients through strategic use of diverse community assets.
Diversion Counselor
Nassau University Medical Center
East Meadow, NY
10.2017 - 05.2018
- Assessed clients' needs through detailed screenings to determine optimal care solutions.
- Coordinated external support services for non-qualifying medical detox cases.
- Verified patient compliance with implemented referrals through follow-ups.
- Aided clinical team by ensuring timely documentation compliance and addressing urgent crisis situations.
- Tracked client progress and kept records of referral resources.
- Engaged in discussions with diverse team members to align objectives.
Education
M.S.W -
Fordham University
New York City, New York05.2021
B.S.W -
Molloy College
Rockville Centre, New York05-2020
Associate of Science - Psychology
Suffolk Community College
Brentwood, NY05-2012
Skills
- Motivational interviewing
- Psychosocial assessment
- Treatment planning
- Crisis intervention
- Case documentation
- Evidence-based practice
- Client engagement
- Conflict resolution
- Relationship building
- Trauma-informed care
- Client's rights
- HIPAA regulations
- Clinical assessments
- Problem-solving
Awards
- Phi Alpha Honor Society
- Deans List
Related Experience
- Social Work Intern, Mercy Mental Health Outpatient Clinic, 09/19, 03/20, Facilitated and co-facilitated group therapy., Conducted assessments to identify needs of individuals with psychiatric conditions and substance use disorders., Utilized supervision to reduce biases and assure all clients are provided with quality care., Utilized crisis intervention skills when needed to diffuse emotional distress., Worked in collaboration with numerous health care professionals and patients to help provide best care., Assisted clients in filling out applications for additional community services., Participation in multi-disciplinary team meetings., Attended all available seminars to advance professional education.
- Crisis Counselor, Long Island Crisis Center, 10/16, 09/19, Completed a six-month training program on crisis intervention., Answered numerous hotlines and a chat platform to provide crisis intervention and supportive counseling to clients., Conducted suicide lethality assessments and traced calls for police intervention for clients with a high lethality suicide risk., Conducted intakes for the Mobile Crisis Unit to assist clients in psychiatric emergencies., Utilized empathy, active listening, and problem-solving skills to move clients out of crisis., Utilized numerous community resources to help refer clients to ongoing treatment.
Licensures Certifications
- Licensed Clinical Social Work (LCSW)
- Credentialed Alcohol and Substance Abuse Counselor (CASAC)
- Certified Crisis Counselor
Certification
- Certified Alcohol and Substance use counselor ( CASAC Level 2)
- Certified Crisis Counselor
Accomplishments
- Graduated advanced study from Fordham University with a 3.9 GPA
- Graduated Summa Cum Laude
References
References available upon request.
Timeline
Clinical Social Worker
Talkspace
02.2025 - Current
Psychiatric Social Worker
Nassau University Medical Center
02.2022 - Current
Social Work Intern
Mercy Mental Health Outpatient Clinic
09.2019 - 03.2020
Substance Abuse Counselor
Nassau University Medical Center
05.2018 - 02.2022
Diversion Counselor
Nassau University Medical Center
10.2017 - 05.2018
Crisis Counselor
Long Island Crisis Center
10.2016 - 09.2019
M.S.W -
Fordham University
B.S.W -
Molloy College
Associate of Science - Psychology
Suffolk Community College